Recreation Manager

AccorHotel • Wailea-Makena, HI

1d • Onsite

About The Position

The Recreation Manager oversees the beach and pool areas at Fairmont Kea Lani, ensuring safe, enjoyable experiences for guests and colleagues, seamless daily operations, luxury service, and the development of department colleagues. The role supports the Director of Recreation with projects and hotel activities, works with departmental leaders and staff, and coordinates with concierge and activities agents. The manager oversees guest cabana reservations and requests, team performance, scheduling, payroll administration, inventory, service delivery, safety practices, and guest satisfaction. The position also contributes to departmental sales promotions and sustainability initiatives, and may perform additional duties as assigned.

The role reports directly to the Director of Recreation and indirectly to the Director of Food & Beverage. It directly supervises Pavilion Attendants, Beach Attendants, Pool Attendants, and Canoe Paddlers. Work is performed both indoors and outdoors, with outdoor conditions varying throughout the year. Schedules may vary according to hotel business needs, and attendance at scheduled training sessions and meetings is required.

Requirements

• High school diploma or equivalent, or vocational training.
• At least 1 year of leadership experience is required.
• Ability to speak, read, write, and understand English.
• Strong verbal and written communication skills.
• Service orientation and ability to communicate effectively with people at all levels, internally and externally.
• Basic computational ability.
• Computer skills, including Microsoft Word, Excel, and Outlook.
• Ability to work flexibly and effectively under pressure.
• Creative, effective leadership and teamwork abilities, with administrative skills, drive, and energy.
• Strong analytical and leadership skills.
• Ability to multitask and be detail-oriented in a fast-paced, high-volume environment.
• Ability to work independently and prioritize assignments or seek clarification when needed.
• Ability to maintain a professional working environment and attitude.
• CPR and First Aid Certification.
• TB Clearance.
• Maui County Liquor Card.
• Food Safety Certification or ServSafe Certification.
• Must be authorized to work in the United States; work visa sponsorship is not offered.
• Must maintain a neat, clean, and well-groomed appearance in accordance with Fairmont standards.

Nice To Haves

• At least 1 year of work experience in a luxury resort environment.
• Leadership experience in a luxury resort environment.
• Pool or recreation experience in a luxury environment.
• Retail and customer service experience.
• Experience with Ocean Safety and DLNR policies and procedures.
• Knowledge of Hawaiian culture and values.

Responsibilities

• Help ensure seamless daily operations of beach and pool areas while meeting luxury service standards.
• Conduct pre-shift briefings and assist the Director of Recreation with special projects and hotel activities.
• Work with departmental leadership and staff to provide support and direction.
• Manage guest cabana reservations and special requests, coordinating with concierge and activities agents.
• Motivate, lead, coach, and monitor team members’ performance.
• Create weekly schedules in accordance with labor management guidelines, manage labor and payroll, and update time cards as needed.
• Complete colleague performance reviews and discussions.
• Record and control inventory and order departmental operating equipment, including chairs, tables, and umbrellas.
• Supervise, coordinate, and direct prompt, efficient, and courteous service in and around department areas.
• Assign and control side duties fairly and reasonably.
• Maintain staff morale and team spirit while maximizing profit potential and maintaining appropriate staffing and labor hours.
• Provide engaging, personalized, timely, and efficient service that supports the aloha spirit.
• Resolve problems and promote guest satisfaction with beach and pool experiences, including experiences involving activity vendors.
• Promote and enforce health and safety awareness and maintain understanding of emergency procedures.
• Follow hotel and departmental policies, procedures, and service standards.
• Contribute ideas and suggestions to improve operations and participate in departmental communication meetings.
• Participate in and promote the hotel’s environmental program and department sustainability initiatives.
• Participate in monthly departmental sales promotions.
• Check with the manager before leaving a shift and bring concerns to the Manager on Duty.
• Maintain regular attendance, attend scheduled training sessions and meetings, and comply with hotel rules and regulations.
• Perform additional duties as necessary and assigned.

Benefits

• Opportunities for personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED