Recreation Attendant - Dollywood's HeartSong Lodge & Resort - Full Time Seasonal

All Career•Pigeon Forge, TN

7d•Onsite

About The Position

This position exists to assist guests with recreational service needs and to participate in leading and coordinating recreational and social activities at Resorts and other company properties. The Recreation Attendant will assist in leading and coordinating activities throughout the Resort, including other events on other properties. They will be prepared to greet all guests in an engaging, friendly way, find out children’s names and interests and utilize all the knowledge discovered to make long lasting connections with visiting families throughout their entire stay. This role involves hosting and providing crafts in the lobby areas and outdoors, including packaging all supplies and working behind the scenes to prep for all events. The attendant will serve beverages to guests daily at check in time and act as an ambassador, answering questions and ensuring guests feel exceptionally welcomed. They will also set up, monitor, and facilitate seasonal programming such as; Outdoor Family Movie Nights, Swimming Hole Games, Game Hours, and Festival Cross Promotions. Additionally, the role assists with elevated children’s events, entertainment pieces, and programs during all holidays, such as Easter Sunrise Service, Gingerbread House Decorating, Memorial Day Pool Party, New Year’s Eve Celebration, and festival programming offsite. The attendant will prep for nightly S’mores Roasting, making s’mores kits, preparing the area, building a fire, and hosting the event. They will engage a crowd as they read Bedtime Stories from the Imagination Library each night to guests. The role also assists with creating and implementing family activities such as trivia nights, bingo, and lawn games, etc., and contributes ideas for new crafts and other activities. The attendant may perform as special characters throughout the year, such as an Elf during Christmas or wearing a costume for special holidays. They will assist other departments as needed and be receptive to cross training, presenting a patient, enthusiastic, and loving attitude towards guests and fellow hosts at all times. Management reserves the right to change and/or add to these duties at any time.

Requirements

Must be a minimum of 17 years of age.
Must have at least 6-month’s job-related experience.
Basic computer knowledge and usage preferred.
Offers of employment are contingent upon satisfactory completion of onboarding process which includes background screening and pre employment drug screening.
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed.
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees.
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work.
Must be self-motivated and disciplined.
Must be able to prioritize and complete work assignments on a timely basis.
Must maintain strict confidentiality and judgment regarding privileged information.
Must be committed to continuous improvement.
Must have professional appearance with good personal hygiene.
Must promote and support a “team” work environment by cooperating and helping co-workers.
Must be able to be productive in a fast-paced environment.
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines.
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills.
Able to comprehend instructions and retain information.
Able to perform duties consistent with creating a safe and secure environment for hosts and guests.
Able to be flexible to handle frequent changes in priorities.
Able to add, subtract, multiply and divide with accuracy.
Able to communicate effectively with Guests and Hosts using approved communication methods.
Lifting and Carrying: Position may require occasional to frequent lifting of up to 30 lbs. utilizing company’s safety guidelines for safe lifting.
Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces.
Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions.
Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors.
Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods.
Able to meet the physical demands of the job.

Responsibilities

Assist in leading and coordinating activities throughout the Resort, including other events on other properties.
Greet all guests in an engaging, friendly way.
Find out children’s names and interests and utilize all the knowledge discovered to make long lasting connections with visiting families throughout their entire stay.
Host and provide crafts in the lobby areas and outdoors, including packaging all supplies and working behind the scenes to prep for all events.
Serve beverages to guests daily at check in time and act as an ambassador, answering questions and ensuring guests feel exceptionally welcomed.
Set up/Monitor/Facilitate seasonal programming such as; Outdoor Family Movie Nights, Swimming Hole Games, Game Hours, Festival Cross Promotions.
Assist with elevated children’s events, entertainment pieces, and programs during all holidays. For example; Easter Sunrise Service, Gingerbread House Decorating, Memorial Day Pool Party, New Year’s Eve Celebration, Festival programming offsite.
Prep for nightly S’mores Roasting, making s’mores kits, preparing the area, building a fire, and hosting the event.
Engage a crowd as you read Bedtime Stories from the Imagination Library each night to guests.
Assist with creating and implementing family activities such as trivia nights, bingo, and lawn games, etc.
Contribute ideas for new crafts and other activities.
Perform as special characters throughout the year. This could be anything from being an Elf character during the Christmas season to wearing a costume for special holidays.
Assist other departments as needed and be receptive to cross training.
Present a patient, enthusiastic and loving attitude towards guests and fellow hosts at all times.