Lead Barista - Dollywood's HeartSong Lodge & Resort - Full Time Year Round

The Dollywood Company•Pigeon Forge, TN

1d•Onsite

About The Position

The ideal Lead Barista will provide an excellent experience to our Guests through proper steps of service and maintain a great work environment for our fellow hosts and vendors. The host will uphold the HFE standards of Guest interaction and follow the “Lead with Love Principles."

Requirements

Must be at least 18 years old
Requires thorough knowledge of a specialized or technical field
This position requires a minimum formal education of a high school diploma and a minimum of one-year job-related experience
Must be able to obtain Serv/Safe Certification
Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must have professional appearance with good personal hygiene
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must be able to communicate effectively with Guests and Hosts using approved communication methods
Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must promote and support a “team” work environment by cooperating and helping co-workers
Able to add, subtract, multiply and divide with accuracy

Responsibilities

Checks with Manager for daily forecast training standard objectives
Stocks and presents food/beverage items to standard
Inspects dining room for cleanliness, proper supply levels and proper staffing
Orders/requisitions food and supplies through Purchasing Supervisor
Maintains a clean and sanitary environment in compliance with all local and federal health codes
Makes specialty beverages to standard
Uses POS accurately
Handles cash and card transactions as directed
Participates in upsell strategies as directed by management
Participates in daily line ups
Practices service standards and current training throughout service
Assumes duties of Supervisor in absence or as directed