Receiving Clerk - Dollywood's HeartSong Lodge & Resort - Full Time Year Round

The Dollywood Company•Pigeon Forge, TN

5h•Onsite

About The Position

This position is to provide positive support for our Culinary and Food and Beverage team by managing the unloading/loading of shipments to include inspecting products and recording receipts in a professional and competent manner using established policies, procedures and expectations.

Requirements

Must be at least 18 years of age
High school diploma or equivalent required
This position requires a minimum of one year’s experience as receiving clerk or similar position
Working knowledge or computer programs for entering data
Basic math and recording abilities
Excellent organizational skills and a keen eye for detail
Must be able to obtain Food handler certification
Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check
Must be comfortable working in coolers and freezers
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must have professional appearance with good personal hygiene
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must be able to communicate effectively with Guests and Hosts using approved communication methods
Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must promote and support a “team” work environment by cooperating and helping co-workers
Able to add, subtract, multiply and divide with accuracy
Resolve daily stock shortages and communicate any shortage issues
Liquor receiving is documented and signed off by Leader

Responsibilities

Collaborates with Inventory Control staff to list expected deliveries
Receives daily food, alcoholic beverage, and supply item shipments and sign receipts
Unloads packages from incoming trucks; including inspecting contents to ensure they are not damaged and arrived with in expiration date
Verifies packages according to order and invoices for quantity, quality and price
Checks in orders including properly counting, labeling, and storing food and non-food inventories.
Fills and delivers departmental requisitions to specified locations. Confirming with area leader that delivered items align with requisition
Maintains cleanliness in food storage areas and loading dock area
Practices FIFO methods daily
Keeps area free of slip and fall hazards as well as tripping hazards
Receives departmental supplies and distribute them to proper storage areas
Receives guest packages and communicate to Front Desk Hosts
Keeps an accurate working logbook to track deliveries
Inspects coolers and storeroom’s locking systems for safety and security
Inspects cooler and freezer temperatures, reporting any issues to Maintenance and moving product as necessary
Monitors and reports loss prevention
Reviews expiration dates of products on hand. Communicate any concerns to purchasing leadership
Utilizes Technology/ Tablet to accept all deliveries
Must be able and available to work various shifts, including nights, holidays and weekends to accommodate delivery schedules, as well as extended late-night hours during period end inventory
Must comply with all Health Department, ServSafe, and Company regulations pertaining to safe food handling practices
Monitors and enforces receiving standards including accepting or rejecting according to Dollywood Company and safe food handling practices