Recreation Attendant - Dollywood's HeartSong Lodge & Resort - Full Time Seasonal

The Dollywood Company•Pigeon Forge, TN

8d•Onsite

About The Position

This position exists to assist guests with recreational service needs and to participate in leading and coordinating recreational and social activities at Resorts and other company properties.

Requirements

Must be a minimum of 17 years of age
Must have at least 6-month’s job-related experience
Basic computer knowledge and usage preferred
Offers of employment are contingent upon satisfactory completion of onboarding process which includes background screening and pre employment drug screening
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be able to be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to communicate effectively with Guests and Hosts using approved communication methods

Responsibilities

Assists in leading and coordinating activities throughout the Resort, including other events on other properties
Be prepared to greet all guests in an engaging, friendly way
Finds out children’s names and interests and utilize all the knowledge discovered to make long lasting connections with visiting families throughout their entire stay
Hosts and provides crafts in the lobby areas and outdoors, including packaging all supplies and working behind the scenes to prep for all events
Serves beverages to guests daily at check in time and act as an ambassador, answering questions and ensuring guests feel exceptionally welcomed
Sets up/Monitors/Facilitates seasonal programming such as; Outdoor Family Movie Nights, Swimming Hole Games, Game Hours, Festival Cross Promotions
Assists with elevated children’s events, entertainment pieces, and programs during all holidays. For example; Easter Sunrise Service, Gingerbread House Decorating, Memorial Day Pool Party, New Year’s Eve Celebration, Festival programming offsite
Preps for our nightly S’mores Roasting, making s’mores kits, preparing the area, building a fire, and hosting the event
Engages a crowd as you read Bedtime Stories from the Imagination Library each night to guests
Assists with creating and implementing family activities such as trivia nights, bingo, and lawn games, etc
Contributes ideas for new crafts and other activities
Performs as special characters throughout the year. This could be anything from being an Elf character during the Christmas season to wearing a costume for special holidays.
Assists other departments as needed and be receptive to cross training
Presents a patient, enthusiastic and loving attitude towards guests and fellow hosts at all times