Recreation Attendant - Teen Life Centers

City of Seattle•Seattle 98122, WA

5d•Onsite

About The Position

Seattle Parks and Recreation (SPR) is hiring a part-time Recreation Attendant to support operations at one of its three Teen Life Centers. The centers provide teen and young adult development programs, events, and activities. Reporting to the Teen Life Center Senior Recreation Program Specialist, the attendant provides customer service and administrative support, processes registrations and payments, maintains records, and helps create a safe, welcoming environment for teens, young adults, and other community members. The position involves greeting visitors and callers, answering questions about programs and facility use, using computerized registration and point-of-sale systems, handling payments and cash, preparing deposits, balancing transactions, and producing reports. The attendant also supports marketing and program materials and collaborates with colleagues and customers from diverse backgrounds. Work may include nights, weekends, and other irregular schedules to meet teen programming needs. An American Red Cross Multi-Media First Aid Card and CPR certification are required within 30 days of employment. The full salary range is $26.92–$40.31 per hour, with a starting salary of $26.92 per hour. The City of Seattle offers vacation, holiday and sick leave, along with medical, dental, vision, life, and long-term disability insurance for employees and their dependents.

Requirements

At least one year of experience using a computerized point-of-sale or event registration system in a customer service-related role.
Ability to interpret and follow policies and procedures, especially those related to cash handling and SPR operations.
Strong customer service orientation and commitment to departmental values.
Excellent interpersonal skills and ability to work with people from diverse backgrounds and cultures.
Strong verbal and written communication skills.
Strong time-management and problem-solving abilities.
Ability to foster a safe, healthy, and welcoming environment, with a focus on teens and young adults.
American Red Cross Multi-Media First Aid Card and CPR certification within 30 days of employment.

Nice To Haves

Experience working with teens and young adults from a variety of backgrounds.

Responsibilities

Greet teens, young adults, and other customers in person or by phone and provide information about programs, events, and activities.
Explain policies, procedures, and requirements for class enrollment, program participation, and facility use.
Help resolve participant problems and complaints using program and operational policies and procedures.
Use a computerized point-of-sale and event registration system, and perform tasks manually with paper receipts and a calculator during power outages.
Collect cash, check, credit card, voucher, and automatic-debit payments; register participants for classes, programs, and facility rentals.
Provide receipts, refunds, credits, and change as appropriate.
Prepare bank deposits and count cash drawers at the beginning and end of shifts.
Balance daily cash, credit, and debit card transactions according to established procedures.
Generate and retrieve computerized reports or complete reports manually regarding program plans, attendance, highlights, admissions, reservations, and other required information.
Assist with preparing and distributing marketing materials for programs, special events, and facility services.
Open and close customer accounts; respond to inquiries; verify or update billing and customer data; collect payments and fees; and enter required data into the online system.
Support report and data requests.
Communicate promptly and accurately with colleagues, customers, and teammates in verbal and written formats.
Work collaboratively with a positive, welcoming, and solutions-focused attitude, including with people from diverse backgrounds in a fast-paced environment.
Perform other related duties of a comparable level and type as assigned.