Recreation Attendant

Alohilani Resort Waikiki Beach•Honolulu, HI

6d•Onsite

About The Position

The Recreation Attendant is responsible for overseeing all Recreation areas, pool stations and fitness center. This role requires effective communication, the ability to stand for an entire shift, and a service-oriented approach to guest and employee interactions. The attendant must be able to multitask, prioritize tasks, and maintain a friendly and warm demeanor. Hygiene is crucial in this role, especially regarding the use of tobacco products. The position also involves assisting with administrative functions, processing transactions, and responding to emergency situations.

Requirements

Flexible and long hours sometimes required.
Very heavy work - Exerting in excess of 100 pounds of force occasionally, and /or 50 pounds of force frequently and/or 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

Nice To Haves

High School diploma or equivalent and/or experience in a hotel or a related field preferred.
1-year experience in fitness industry preferred.

Responsibilities

Effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Stand during the entire shift.
Effectively listen to, understand, and clarify concerns raised by employees and guests.
Multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Effectively handle problems, including anticipating, preventing, identifying and solving problems as necessary.
Understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Cross-train in other hotel related areas.
Maintain confidentiality of information.
Show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a friendly and warm demeanor at all times.
Ensure hygiene standards are met, with no cigarette smoke on hands, clothes, or breath during a shift.
Greet and welcome all guests and members and offer assistance on an ongoing basis.
Assist guests and members with check in and out.
Process transactions for all events, guest fees, massage fees, membership fees, dues, etc.
Completely and accurately explain the fitness center and philosophy and programs.
Keep accurate documentation and guest records.
Assist guests and members with reservations for services.
Handle all administrative functions of all Recreation areas including maintaining inventories of supplies, answering telephones and taking messages, etc.
Provide basic operational information for guests and members.
Assist the sales effort by providing information and communicating potential guest/member needs to sales manager.
Submit maintenance requests to ensure facility/amenities are in proper working order.
Recognize and respond appropriately to emergency situations.
Provide Recreation areas tours as necessary.