Recreation Attendant

Highgate Hotels•Honolulu, HI

8d•Onsite

About The Position

The Recreation Attendant is responsible for overseeing all Recreation areas, pool stations and fitness center. This role requires effective communication, the ability to stand for extended periods, and a service-oriented approach. The attendant must be adept at handling guest concerns, multitasking, and maintaining a friendly and hygienic environment. Cross-training in other hotel areas and maintaining confidentiality are also key aspects of the position.

Requirements

Ability to stand during the entire shift.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Maintain a friendly and warm demeanor at all times.
Hygiene is key in this environment due to the close proximity of working with the clients.
At no time is cigarette smoke allowed to be on the hands, clothes or breath of a health and fitness employee during a shift.
Very heavy work - Exerting in excess of 100 pounds of force occasionally, and /or 50 pounds of force frequently and/or 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
Greet and welcome all guests and members and offer assistance on an ongoing basis.
Assist guests and members with check in and out.
Process transactions for all events, guest fees, massage fees, membership fees, dues, etc.
Must be able to completely and accurately explain the fitness center and philosophy and programs.
Keep accurate documentation and guest records.
Assist guests and members with reservations for services.
Handle all administrative functions of all Recreation areas including maintaining inventories of supplies, answering telephones and taking messages, etc.
Provide basic operational information for guests and members.
Assist the sales effort by providing information and communicating potential guest/member needs to sales manager.
Submit maintenance requests to ensure facility/amenities are in proper working order.
Recognize and respond appropriately to emergency situations.
Provide Recreation areas tours as necessary.

Nice To Haves

High School diploma or equivalent and/or experience in a hotel or a related field preferred.
1-year experience in fitness industry preferred.

Responsibilities

Oversee all Recreation areas, pool stations, and fitness center.
Effectively communicate verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
Stand during the entire shift.
Listen to, understand, and clarify concerns raised by employees and guests.
Multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling.
Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
Handle problems effectively, including anticipating, preventing, identifying, and solving problems as necessary.
Understand and apply complex information, data, etc., from various sources to meet appropriate objectives.
Cross-train in other hotel-related areas.
Maintain confidentiality of information.
Show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a friendly and warm demeanor at all times.
Ensure hygiene is maintained due to the close proximity of working with clients.
Ensure cigarette smoke is not on hands, clothes, or breath of a health and fitness employee during a shift.
Greet and welcome all guests and members and offer assistance on an ongoing basis.
Assist guests and members with check-in and check-out.
Process transactions for all events, guest fees, massage fees, membership fees, dues, etc.
Completely and accurately explain the fitness center and philosophy and programs.
Keep accurate documentation and guest records.
Assist guests and members with reservations for services.
Handle all administrative functions of all Recreation areas, including maintaining inventories of supplies, answering telephones, and taking messages.
Provide basic operational information for guests and members.
Assist the sales effort by providing information and communicating potential guest/member needs to the sales manager.
Submit maintenance requests to ensure facility/amenities are in proper working order.
Recognize and respond appropriately to emergency situations.
Provide Recreation areas tours as necessary.