Recreation Assistant (Community)

Commander, Navy Installations Command•Newport News, VA

About The Position

Performs a variety of duties in support of the Morale, Welfare, and Recreation (MWR) Community Recreation program. Support may include special events, recreation information and resources, command events, visiting ships or fleet support, community events, trips, tours, outings, rental equipment, resale tickets, recreational green space management, bowling, Library, Liberty, grab-n-go, movies, and outdoor recreation. Provides customer service and program support, including checking patron eligibility, explaining activities and offerings, opening and closing facilities, restocking supplies, preparing snack bar or retail items, collecting fees, and processing registrations. Tracks sales and program activity, completes daily reports, and maintains records and inventories for equipment, retail goods, supplies, and other items. Checks rental equipment in and out, ensures required forms and procedures are followed, and reports loss or damage. Assists with recreation workshops, clinics, trips, events, and day-to-day program administration. Helps plan, coordinate, publicize, market, and execute programs and special events; supports entertainment scheduling, outreach, partnerships with organizations, and the promotion of MWR facilities and resources. Also assists with staff recruitment, training, and scheduling; event setup and breakdown; administrative reporting; and maintenance follow-up. Performs other duties related to the position as assigned.

Requirements

Must pass applicable records and background checks and successfully pass E-Verify employment verification; discrepancies must be resolved as a condition of employment.
Must have or obtain within 90 days of placement, and maintain, a valid state driver's license to transport patrons off base.
Must hold C.A.R.E. training, Emergency First Responder (EFR) or CPR/First Aid certification, and current Food Handler certification upon placement, or obtain them within 90 days.
Combination of experience related to customer service and/or recreation activity-based functions.
Ability to organize, plan, and administer special events and entertainment activities.
Ability to work independently, make sound decisions, and communicate effectively orally and in writing.
Knowledge of the goals, principles, techniques, and procedures for organizing, planning, and conducting leisure-time activities.
Knowledge of the Navy MWR mission and Community Recreation activities, including their suitability for different individuals, groups, ages, and interests.
Knowledge of recreation activity functions, procedures, and operations.
Strong customer service skills.
Ability to maintain records, compile and organize data for reports, and research recreation topics for customers.
Ability to follow oral and written instructions.
Knowledge of computers, office procedures, and print production.
Must maintain the privacy of official work information and data and demonstrate the highest level of ethical conduct.

Responsibilities

Provide customer service, information, and support for Community Recreation programs and activities.
Check patron eligibility and provide information about activities and program offerings.
Open and close facilities; order and restock supplies; and prepare snack bar menu items or pre-packaged retail items.
Collect fees for ticket sales, retail and rental items, classes, trips, and other programs using point-of-sale and computer systems.
Maintain accurate daily sales transactions and complete a Daily Activity Report at the end of each shift.
Assist customers with internet registrations, initial logins, and event registrations.
Check equipment and resources in and out; collect rental fees; inventory and inspect returned items; and report damage or loss.
Ensure rental and checkout forms are completed and reservation and checkout procedures are followed.
Conduct inventories, maintain inventory controls, and ensure accountability of program equipment and resources.
Assist with workshops, clinics, events, and day and weekend trips involving leisure and recreation skills.
Assist with administration of assigned programs, including after-action reports, patronage data collection, and program data entry.
Perform administrative work using software to track inventories, patron usage and comments, and program standards metrics.
Assist with recruitment, training, and scheduling of Community Recreation staff.
Support adherence to EEO principles and policies.
Assist in planning, coordinating, publicizing, marketing, and executing MWR programs and special events.
Schedule entertainment and promotions and update electronic and multimedia support tools as needed.
Promote MWR facilities and events through outreach on base and promote online MWR Library e-reading resources.
Develop partnerships with on-base and off-base organizations and conduct community outreach.
Assist in creating proposals, executing agreements, and following up on them.
Research and provide information and referrals for recreational opportunities on and off base.
Adhere to NAVMED P-5010 sanitation requirements.
Initiate and follow up on maintenance trouble calls for equipment and facility issues.
Support Community Recreation event setup and breakdown.
Perform other duties related to the position as assigned.