Recreation Assistant (Community Rec)

Commander, Navy Installations Command•Washington Navy Yard, DC

About The Position

Performs a variety of duties supporting the Morale, Welfare, and Recreation (MWR) Community Recreation program. Work may involve special events, recreation information and resources, command events, fleet support, community events, trips and outings, rental equipment, resale tickets, recreational spaces, bowling, library services, Liberty, grab-and-go, movies, and outdoor recreation. Provides customer service and information about Community Recreation programs. Duties include verifying patron eligibility, explaining activities and offerings, opening and closing facilities, ordering and restocking supplies, and preparing snack bar or prepackaged retail items. Collects fees for tickets, retail and rental items, classes, trips, and other programs; uses point-of-sale and computer systems; reconciles daily sales; and completes a Daily Activity Report at the end of each shift. Assists customers with online registrations and event sign-ups. Checks equipment and resources in and out, collects rental fees, inventories and inspects returned items, reports damage or loss, ensures forms and procedures are followed, and maintains inventory controls and equipment accountability. Assists with workshops, clinics, leisure-skills events, and day or weekend trips. Supports daily program administration, including after-action reports, patronage data, program-data entry, inventory, recordkeeping, and reporting. Assists with recruiting, training, and scheduling staff; planning, coordinating, publicizing, marketing, and delivering programs and special events; scheduling entertainment and promotions; updating electronic and multimedia tools; and promoting facilities and events through outreach. Promotes online MWR Library e-reading resources and develops working partnerships with on-base and off-base organizations. Conducts community outreach, assists with proposals and agreements, and researches recreational opportunities for individuals and families. Follows NAVMED P-5010 sanitation requirements, reports maintenance issues, supports event setup and breakdown, and performs other related duties as assigned.

Requirements

Have, or be able to obtain within 90 days of placement and maintain, a valid state driver's license to transport patrons off base.
Pass the E-Verify employment verification check and resolve any discrepancies as a condition of employment.
Arrange for salary payment through direct deposit or electronic funds transfer.
Have experience in customer service and/or recreation activity-based functions, or a combination of related experience.
Be able to organize, plan, and administer special events and entertainment activities.
Be able to work independently and make sound decisions.
Communicate effectively orally and in writing.
Know the goals, principles, techniques, and procedures for organizing, planning, and conducting leisure-time activities.
Know the Navy MWR mission and the scope of Community Recreation activities and their suitability for different individuals, groups, ages, and interests.
Know the functions, procedures, and operations of recreation activities.
Have strong customer-service skills.
Be able to maintain records, compile and organize data for reports, and research recreation topics for dissemination to customers.
Be able to follow oral and written instructions.
Know computers, office procedures, and print production.
Be able to sit, walk, stand for extended periods, bend, and lift moderately heavy items up to 40 pounds; heavier items may occasionally be required.
Work irregular hours as needed, including early or late shifts, evenings, weekends, and holidays.
Successfully complete a one-year probationary period if required for the position.
Participate in direct deposit/electronic funds transfer within the first 30 days of employment.
Remain drug-free throughout federal employment.

Responsibilities

Provide customer service, verify patron eligibility, and provide information about Community Recreation programs and activities.
Open and close facilities; order and restock supplies; and prepare snack bar menu items or prepackaged retail items.
Collect fees for ticket, retail, rental, class, trip, and other program transactions using point-of-sale and computer systems.
Ensure daily sales transactions are accurate and complete a Daily Activity Report at the end of each shift.
Assist with online customer registrations, initial log-ins, and event registrations.
Check equipment and resources in and out; collect applicable rental fees; inventory and inspect returned items; report damage or loss; and ensure forms and procedures are followed.
Conduct inventory, maintain inventory controls, and ensure accountability and upkeep of program equipment and resources.
Assist with workshops, clinics, events, and leisure-skill activities, including day and weekend trips.
Assist with day-to-day administration of assigned programs, including after-action reports, patronage data collection, and program-data entry.
Perform inventories of equipment, retail goods, supplies, and other items with cash value.
Maintain administrative records and use computer software to track inventories, patron usage and comments, and program standards metrics.
Assist with recruitment, training, and scheduling of Community Recreation staff.
Support adherence to EEO principles and policies.
Assist with planning, coordinating, publicizing, marketing, and executing MWR programs and special events.
Schedule entertainment and promotions and update electronic and multimedia support tools as needed.
Promote MWR facilities and events through on-base outreach and promote online MWR Library e-reading resources.
Develop partnerships with on-base and off-base organizations and conduct community outreach to develop contacts.
Assist in creating proposals, executing agreements, and conducting follow-up.
Research and provide information and referrals about recreational opportunities on and off base.
Adhere to NAVMED P-5010 sanitation requirements and initiate and follow up on maintenance trouble calls.
Assist with Community Recreation event setup and breakdown.
Perform other duties related to the position as assigned.