Recreation Assistant I - Scarboro Center

City of Oak Ridge TN•Oak Ridge, TN

13h

About The Position

The Recreation Assistant I provides administrative support to the Recreation and Parks Department and exemplary customer service to patrons. The position handles customer inquiries and complaints, mail and correspondence, routine marketing materials and calendars, payment processing and cash balancing, and facility and equipment rentals. It also supports facility operations, including security checks, room setup and teardown, opening and closing facilities, equipment check-in and checkout, and special events. The position performs other duties as assigned.

Requirements

High school diploma or equivalent.
Must obtain First Aid and CPR certification upon hire.
Ability to perform detailed work accurately and independently under stringent time limits with minimal direction and supervision.
Ability to prioritize a high volume of work while adapting to changing priorities.
Ability to maintain accurate and legible notes.
Knowledge of City policies, procedures, and practices, and local government organization and departmental operating requirements.
Ability to establish and maintain effective working relationships.
Ability to analyze and prepare organizational and functional reports from research data.
Knowledge of multi-line telephone systems.
Ability to operate standard office equipment and perform word processing and/or data entry.
General knowledge of current office practices and procedures and standard office equipment and software.

Nice To Haves

Previous customer service experience or cashiering experience is preferred.
Knowledge of recreational and athletic equipment and related facilities.
Knowledge of basic cashiering and bookkeeping.

Responsibilities

Provide customer service to internal and external customers; greet and screen visitors; address routine questions and refer complex inquiries, requests, or complaints to appropriate staff.
Sort, copy, distribute, log, and route correspondence, deliveries, and mail; prepare outgoing mail and documents; retrieve, deliver, and send faxes.
Develop and distribute routine correspondence, marketing materials, and calendars.
Respond proactively and promptly to customer complaints and inquiries, directing matters needing further attention to the appropriate supervisor.
Receive and process payments, apply payments to accounts, and provide receipts when necessary.
Verify petty cash receipts, balance the daily cash intake drawer, and resolve discrepancies.
Schedule park and facility rentals, process payments and refunds, and communicate event schedules with department staff.
Perform routine building and facility security checks.
Compose, proofread, and edit routine correspondence; enter, scan, update, and maintain information in spreadsheets, databases, and reports.
Set up and tear down rented rooms and open and close facilities.
Check in, check out, and rent equipment; maintain accurate equipment inventories.
Assist with special events as needed.
Perform other duties as assigned.