Recreation Center Assistant Supervisor

City of Aurora•Aurora, CO

6d•$54,564 - $68,205•Onsite

About The Position

The City of Aurora's Parks, Recreation and Open Space (PROS) Department is seeking a dedicated and collaborative Recreation Center Assistant Supervisor. This role is crucial in ensuring the recreation center is welcoming, safe, and efficient. The Assistant Supervisor will oversee daily operations, assist customers, manage transactions, maintain cleanliness, and support programs and events. The City of Aurora values Integrity, Respect, Professionalism, and Customer Service, and seeks individuals who share these core values. This position offers a competitive total compensation package, a well-funded retirement plan, and opportunities for career advancement through internal educational programs and access to innovation workspaces. The PROS Department manages extensive parklands, recreational facilities, and natural resources aimed at encouraging active lifestyles and creating healthy environments for the community.

Requirements

Bachelor's Degree in a related field
3 years of experience in recreation center operations or a related field
1 year of supervisory experience
Knowledge of business English, spelling, and math
Knowledge of customer service best practices
Knowledge of personal computers and related software applications
Computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
Strong customer service skills
Accurate data entry skills
Conflict resolution skills
Problem-solving skills
Organizational and time management skills
Planning and scheduling skills
Ability to establish and maintain effective working relationships with employees, citizens and elected officials
Ability to communicate effectively both verbally and in writing
Ability to handle sensitive situations with tact and diplomacy
Ability to perform effectively in fast-paced and high-pressure environment
Ability to maintain accurate records, prepare reports as needed
Ability to understand, interpret and apply applicable rules, regulations and policies
Ability to motivate staff, create a positive work environment, and hold staff accountable for achieving goals and developing their skills
CPR/AED & First Aid certification within the first 6 months of hire

Responsibilities

Recruit, select, assign, and supervise staff; provide ongoing coaching and administer appropriate discipline fairly and consistently, documenting actions per city procedures
Maintain clear, timely communication with customers, staff, and supervisors, including sharing updates, concerns, and important operational information
Provide friendly, professional service by greeting customers and responding to inquiries regarding programs, facilities, and services in person, by phone, and in writing
Educate customers about facility rules and safety procedures and ensure compliance
Resolve customer concerns, routine problems, and complaints; escalate issues as needed
Operate POS/recreation software, including tasks such as account management, registrations, memberships, and facility rentals
Handle financial transactions
Balance cash drawers and prepare end-of-shift reconciliation and deposit logs
Secure deposits, report discrepancies, and follow cash-handling procedures
Prepare operational or shift reports
Supervise program registration, membership, and attendance tracking
Manage logistics for facility rentals, including tours and facility rental agreements
Monitor inventories and purchase approved supplies
Oversee chemical storage and recordkeeping
Provide program support as needed, including assuming duties when required
Assist with setup, teardown, and equipment organization
Maintain knowledge of policies and procedures
Responds to emergencies
Perform routine cleaning and light janitorial duties
Open and close facilities following established checklists; ensure readiness, cleanliness, and safety
Perform other duties as assigned