Recovery Support Specialist (RSS)

Connections Health Solutions•Phoenix, AZ

About The Position

The Recovery Support Specialist (RSS) provides natural supports that help individuals maintain a strong and successful recovery. The specialist demonstrates personal recovery and serves as a positive example that recovery is a desirable and attainable goal. Working with multiple disciplines, the RSS helps meet individuals’ treatment and recovery needs by facilitating groups and individual recovery, advocating for individuals, and providing support throughout treatment. The RSS builds therapeutic relationships and uses trauma-informed care to help reduce seclusion and restraint when applicable. The role includes sharing knowledge of community resources and multiple paths to recovery, documenting encounters in the electronic health record, and offering encouragement grounded in lived experience and appropriate self-disclosure. This position requires working with individuals who may exhibit agitation, aggression, or unpredictable behavior, and performing physical interventions when needed.

Requirements

At least one year of personal recovery.
High school diploma or equivalent.
Arizona Peer Support Specialist certification.
Meet the company’s mandatory vaccination policy or qualify for an exemption before the start date.
Ability to safely perform physical interventions, including standing, pivoting, reaching, kneeling, lowering to the floor, and supporting another person’s weight.
Ability to lift, push, pull, or carry up to 50 lbs. occasionally.
Ability to tolerate prolonged walking, standing, and observation in a fast-paced environment.
Ability to work with individuals who may exhibit agitation, aggression, or unpredictable behavior.

Nice To Haves

Bilingual in Spanish.
Three years or more of personal recovery.
Workplace behavioral health/substance use treatment or GMH recovery experience.
Knowledge of evidence-based or person-centered skills, such as Motivational Interviewing, Trauma-Informed Care, Verbal De-escalation, Harm Reduction, and person-centered language.

Responsibilities

Provide natural supports that help individuals maintain a strong and successful recovery.
Demonstrate a strong personal recovery and serve as a positive example that recovery is attainable.
Work with multiple disciplines to address individuals’ treatment and recovery needs.
Actively facilitate or co-facilitate groups and individual recovery.
Advocate for individuals and provide support throughout the treatment process.
Build therapeutic alliances and use trauma-informed care to help lessen seclusion and restraint when applicable.
Use knowledge of community resources to help meet individuals’ unique recovery needs.
Promote multiple paths of recovery equally.
Work cohesively with the multidisciplinary team throughout treatment and recovery.
Document all encounters with individuals in the electronic health record.
Encourage and support individuals using experience and understanding, with appropriate self-disclosure.
Perform other duties as assigned.

Benefits

Comprehensive health insurance for full-time employees and their families, including medical, dental, vision, accident, critical illness, and hospital indemnity coverage.
Company-paid basic life, AD&D, short-term disability, and long-term disability.
Voluntary life insurance option for employees and their families.
Health Savings Accounts with a $1,000 to $2,000 employer contribution depending on plan.
Flexible Spending Accounts for health care and dependent care.
401(k) company match after six months: 50% of deferrals up to 6% of compensation.
PTO starting at 160 hours accrued annually and 12 recognized company holidays.
Company-paid parental leave available to eligible employees.
Employee Assistance Program for all employees, including confidential emotional support, work-life solutions, financial solutions, legal assistance, and online support.
Automatic enrollment in the 401(k) plan after 90 days.