Recovery Support Specialist (RSS)

Connections Health Solutions•Phoenix, AZ

About The Position

Connections Health Solutions is a provider of immediate-access behavioral health crisis care, combining medical and recovery-oriented treatment to stabilize people in crisis and connect them with community-based resources for ongoing recovery. The organization describes its model as physician-led and data-driven and emphasizes compassion, accountability, teamwork, innovation, and continuous learning. The Recovery Support Specialist (RSS) provides natural supports that help individuals maintain recovery and models recovery as a desirable and attainable goal. Working alongside multiple disciplines, the RSS helps address individuals’ treatment and recovery needs by facilitating groups and individual recovery, advocating for and supporting individuals throughout treatment, and building therapeutic alliances using trauma-informed care. The role also includes connecting individuals with community resources, promoting multiple paths to recovery, documenting encounters in the electronic health record, and using appropriate self-disclosure when offering support. This role requires the ability to perform physical interventions safely, occasionally lift, push, pull, or carry up to 50 pounds, and tolerate prolonged walking, standing, and observation in a fast-paced environment. The work may involve individuals exhibiting agitation, aggression, or unpredictable behavior. The company requires successful applicants to be fully vaccinated with documentation, or to qualify for an exemption through its process, before their start date.

Requirements

At least one year of personal recovery.
High school diploma or equivalent.
Arizona Peer Support Specialist certification.
Fully vaccinated with proper documentation, or exempt through the company’s exemption process, before the start date.
Ability to safely perform physical interventions, including standing, pivoting, reaching, kneeling, lowering to the floor, and supporting another person’s weight.
Ability to occasionally lift, push, pull, or carry up to 50 pounds.
Ability to tolerate prolonged walking, standing, and observation in a fast-paced environment.
Ability to work with individuals who may exhibit agitation, aggression, or unpredictable behavior.

Nice To Haves

Bilingual in Spanish.
Three or more years of personal recovery.
Experience using an electronic medical record (EMR).
Workplace behavioral health or substance use treatment experience, or GMH recovery experience.
Knowledge of evidence-based or person-centered skillsets such as Motivational Interviewing, Trauma-Informed Care, Verbal De-escalation, Harm Reduction, and person-centered language.

Responsibilities

Provide natural supports that help individuals maintain a strong and successful recovery, and model recovery as a desirable and attainable goal.
Work with multiple disciplines to address individuals’ treatment and recovery needs.
Act as a facilitator or co-facilitator in groups and individual recovery.
Serve as an individual advocate and support resource throughout the treatment process.
Help lessen the use of seclusion and restraint, if applicable, by building therapeutic alliances and using trauma-informed care.
Use knowledge of community resources to help meet individuals’ unique recovery needs.
Apply knowledge of multiple paths of recovery and promote them equally.
Work cohesively with the multidisciplinary team throughout all aspects of individuals’ treatment and recovery.
Document all encounters with individuals in the electronic health record.
Encourage and support individuals from a place of experience and understanding, using appropriate self-disclosure.
Perform other duties as assigned.

Benefits

Comprehensive health insurance for employees and their families, including medical, dental, vision, accident, critical illness, and hospital indemnity coverage (full-time employees).
Company-paid basic life, AD&D, short-term disability, and long-term disability coverage (full-time employees).
Voluntary life insurance option for employees and their families (full-time employees).
Health Savings Accounts with a $1,000 to $2,000 employer contribution, depending on the plan (full-time employees).
Flexible Spending Accounts for health care and dependent care (full-time employees).
401(k) company match after six months: 50% of deferrals up to 6% of compensation (full-time employees).
PTO starting at 160 hours accrued annually (full-time employees).
12 recognized company holidays (full-time employees).
Company-paid parental leave available to eligible employees (full-time employees).
Employee Assistance Program providing confidential emotional support, work-life solutions, financial solutions, legal assistance, or online support (all employees).
Automatic enrollment in the 401(k) plan after 90 days (all employees).