Recovery Support Specialist, BH Urgent Care
About The Position
Heritage Behavioral Health Center is seeking a compassionate and recovery-oriented Recovery Support Specialist (RSS) to join our Behavioral Health Urgent Care and Crisis Observation team. This position plays a vital role in creating a welcoming, safe, and recovery-focused environment for individuals experiencing a behavioral health crisis. The Recovery Support Specialist serves as the primary staff member within our peer-managed observation, using lived experience and recovery principles to engage individuals, foster hope, promote self-determination, and support stabilization. This position works collaboratively with a multidisciplinary team to ensure individuals receive person-centered care and seamless transitions to ongoing services.
Requirements
- High school diploma or equivalent.
- Certified Recovery Support Specialist (CRSS) or Certified Peer Recovery Specialist (CPRS), or eligible to obtain certification within 12 months of hire.
- Lived experience with mental health and/or substance use recovery that can be utilized in a professional peer support role.
- Strong interpersonal, communication, and relationship-building skills.
- Ability to remain calm and effective during behavioral health crises.
- Valid driver's license, reliable transportation, and ability to meet agency driving requirements.
- Basic computer proficiency and ability to utilize electronic health records.
Nice To Haves
- Experience working in crisis services, behavioral health, emergency services, peer support, or community mental health.
- Knowledge of trauma-informed care, harm reduction, motivational interviewing, and recovery-oriented systems of care.
- Experience working with individuals experiencing co-occurring mental health and substance use disorders.
Responsibilities
- Serve as the primary staff member within the peer-managed crisis observation milieu.
- Build trusting relationships through authentic peer engagement and recovery-oriented support.
- Provide recovery coaching, encouragement, and hope by sharing lived experience appropriately.
- Welcome individuals entering Behavioral Health Urgent Care and Crisis Observation and assist with orientation to services.
- Facilitate meaningful engagement activities that promote wellness, recovery, and connection.
- Conduct routine milieu monitoring and safety checks while maintaining a therapeutic and trauma-informed environment.
- Observe and promptly communicate changes in an individual's presentation, behavior, or support needs to the clinical team.
- Coordinate warm hand-offs to internal and external providers to promote continuity of care.
- Assist with transportation coordination and community resource linkage to support successful discharge planning.
- Support individuals in identifying personal strengths, recovery goals, and community supports.
- Document services accurately and within established timeframes.
- Maintain appropriate professional boundaries while modeling recovery principles and person-centered care.
- Participate in team meetings, supervision, and ongoing training.
- Perform other duties as assigned.
Benefits
- Career pathway to Certified Recovery Support Specialist in one year!
- Shift differential: +$2.00/hour for 2nd and 3rd shift
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
