Peer Recovery Support Specialist - Urgent Recovery Center - Swing Days

Family & Children's Services•Oklahoma City, OK

3d•Hybrid

About The Position

This position supports and promotes a service environment for individuals in need of behavioral health and/or co-occurring services that is recovery-focused, welcoming, and attentive to the needs of individuals who may have experienced trauma. The role involves responding to crisis line calls, dispatch calls, and community calls for de-escalation or linkage to care. It requires establishing rapport with clients, assessing needs, organizing and delivering face-to-face services, and providing verbal de-escalation. The specialist will advocate for recovery-oriented services, assist consumers in obtaining services that suit their recovery needs, and inform them about community and natural supports. Maintaining strict confidentiality is essential. The role may require working evening or weekend hours, providing coverage for other staff, and potentially client transportation.

Requirements

High School diploma or GED
Demonstrated recovery from a mental illness, substance abuse disorder, or both.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence and clinical writing/documentation in medical records chart.
Ability to effectively present information in one-on-one and small group situations to families, clients, and other employees of the organization.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to seek out supervisory assistance for additional training when needed and make application of techniques or other skills to meet essential job duties and responsibilities.
Ability to engage clients in distress with empathy, calm presence, and non-judgmental communication.
Skilled in conducting suicide risk assessments and developing collaborative, strengths-based safety plans.
Demonstrates sound clinical judgment and decision-making, especially in high-acuity situations.
Strong understanding of trauma and its impact on emotional, cognitive, and behavioral functioning.
Ability to navigate sensitive conversations with respect for client autonomy, dignity, and cultural identity.
Comfortable working in a fast-paced environment with flexibility to respond to same-day referrals and shifting priorities.
Effective written and verbal communication skills, with an emphasis on clear, respectful, and strengths-based documentation.
Commitment to collaborative care and ability to work as part of a multidisciplinary team.
Familiarity with community resources, crisis protocols, and systems of care that support suicide prevention.
Proficiency in using electronic health records and willingness to learn agency-specific documentation systems.
Maintains appropriate professional boundaries while building trust and rapport with clients and families.
Dependable attendance and reliability in maintaining scheduled appointments and follow-up contacts.
Frequently required to talk or hear.
Occasionally required to stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and climb or balance.
Must occasionally lift and/or move up to 25 pounds.
Must have vision enough to read written or typed data.
Must have hearing and speech enough to communicate effectively with staff, clients, and public in person or by phone.

Nice To Haves

May be required to obtain certification for C-PRSS
May be required to obtain and maintain First Aid and CPR Certifications.
In order to provide client transportation, must possess current valid Oklahoma license, and meet HOPE insurance requirements.

Responsibilities

Adheres to agency policy and procedures, CARF and DMHSAS standards and criteria, CCBHC practices, federal and state confidentiality rules and regulations, and any special funding source requirements including Medicaid and HCA regulations.
Supports and promotes a service environment that is recovery-focused, welcoming, and attentive to individuals who may have experienced trauma.
Attends annual core competencies training in relationship to individuals with co-occurring disorders or who have experienced trauma.
Establishes and maintains professional working relationships with supervisor and peers.
Effectively works within a team or group setting cohesively.
Utilizes knowledge, skills, and abilities to teach and mentor the value of every individual's recovery experience.
Models effective coping techniques and self-help strategies.
Assists service recipients in articulating immediate stabilizing personal goals for recovery.
Responds to HOPE Crisis line, First Responder IPAD, and 988 dispatch calls to help clients in crisis.
Responds to calls in the community to de-escalate or provide linkage to the level of care needed.
Establishes rapport with clients, assessing client needs.
Organizes, plans, and delivers face-to-face client services.
Provides verbal de-escalation when necessary.
Provides and advocates for effective recovery-oriented services.
Assists consumers in obtaining services that suit that individual's recovery needs.
Informs consumers about community and natural supports and how to utilize these in the recovery process.
Assists clients in finding and accessing community resources needed to maintain independent functioning.
Maintains strictest confidentiality guidelines for interactions regarding consumer and family information.
Seeks supervisory assistance for additional training and to enhance skill set as needed.
Reports and documents services in accordance with agency policy and procedures.
Ensures documentation is completed by the end of the next business day.
May be required to work evening or weekend hours.
May provide coverage for URC MHT staff.
May be required to provide client transportation using a personal vehicle or agency-owned vehicle.
Performs other related duties as assigned.