Recovery Support Coordinator

Groups Recover Together, Inc.•Panama City, FL

16h•$44,000 - $50,000

About The Position

Groups is an outpatient provider specializing in substance use disorder treatment, serving underserved communities affected by the opioid crisis. Its evidence-based care combines medication, group therapy, and personalized support delivered online and in person. The Recovery Support Coordinator is a member of the care team who provides recovery support services and coordinates care across clinical, social, and community settings. The role supports a defined panel of 160–180 members with health-related social needs, treatment engagement, care coordination, and wellness throughout recovery. The position reports to the Recovery Operations Supervisor and receives clinical supervision from local clinical leadership. The schedule is Monday through Thursday, 9:00 AM–7:00 PM, for a four-day workweek. The salary range is $44,000–$50,000, based on experience and education. A $2,000 sign-on bonus is offered to qualified bilingual candidates.

Requirements

High school diploma required.
Strong interpersonal and communication skills, including the ability to build trust and motivate members in recovery.
Knowledge of recovery-oriented care, harm reduction, motivational interviewing, and trauma-informed practices.
Ability to identify appropriate community resources and connect members with support systems.
Strong organizational, time-management, and problem-solving skills, including the ability to manage multiple priorities.
Ability to maintain confidentiality, professional boundaries, and high ethical standards.
Proficiency with G-Suite, email, electronic medical records, and other digital tools.
Adaptability and problem-solving ability in a team-based environment.
Commitment to Groups’ mission and values, including member-centered care and recovery support.
Reliable internet access of 50M download / 10M upload and strong WiFi if working remotely.
Must meet state-specific background-screening and pre-employment requirements, which may include fingerprinting, drug testing, CPR/First Aid, or health screening.
Valid driver’s license and access to a vehicle if the role includes community travel.
For Florida positions providing care to vulnerable populations, must complete background screening through the Florida Care Provider Background Screening Clearinghouse.

Nice To Haves

Associate’s degree in Social Services, Human Services, Psychology, or a related field.
Peer Support Specialist or Peer Recovery Coach certification; it may be required in select programs or states.
At least two years of experience in case management, care coordination, peer support, or a related field.
Experience working with individuals with substance use or mental health challenges.
Experience using Electronic Health Records (EHR).
Bilingual ability for eligibility for the sign-on bonus.

Responsibilities

Collaborate with counselors, prescribers, and other care team members to provide high-quality, member-centered care, including participating in interdisciplinary case conferences.
Build trusted relationships with members using empathy, motivational interviewing, and lived experience where applicable.
Help members identify personal and treatment-related goals through individual coaching, coping-skill support, and engagement in recovery activities.
Conduct intensive outreach to help unengaged members reengage in treatment.
Introduce new members to the Groups care model and support their transition to care through outreach and engagement.
Provide in-person, virtual, and telephone support based on member and regional needs.
Maintain a shared caseload and collaborate with the care team to coordinate services and remove barriers to care.
Support completion of care pathways for members in special populations, including those at greatest risk of disengagement or poor outcomes.
Connect members with healthcare, behavioral health, social-service, and community resources, and follow up to confirm their needs are met.
Help members navigate insurance, pharmacy, housing, and transportation systems and advocate for their needs.
Manage referrals, releases of information, and other documentation to facilitate transitions of care.
Act as a community connector and advocate by promoting recovery-positive language, reducing stigma, fostering inclusion, and developing expertise in local resources and recovery networks.
Provide customer service to members, visitors, and community partners.
Maintain accurate, timely, and compliant documentation in the electronic health record.
Support daily operations, including group facilitation logistics, scheduling, office maintenance, and safety standards.
Assist clinicians, providers, and members with treatment-related tasks, including prescription management and coordination, toxicology submissions, appointment scheduling, and responding to inquiries by phone, SMS, email, chat, and other channels.
Participate in weekly interdisciplinary team meetings and required continuing education.
Engage in community outreach and education as needed.
Perform other duties as assigned.