Recovery Specialist Team Lead (Loudon, TN)

Apex Recovery LLC (TN)•Loudon, NH

4d•Onsite

About The Position

The Recovery Specialist Team Lead oversees and mentors a team of Recovery Specialists and serves as a role model, advocate, and motivator for staff and clients. The role helps foster a positive environment that supports long-term recovery and relapse prevention. The Team Lead oversees client documentation and records, admissions and discharges, medication administration, vital-sign monitoring, transportation, crisis response, counseling groups, and clients’ participation in program activities. The role also handles administrative duties and helps maintain facility cleanliness, regulatory compliance, and a positive work environment. The listed duties are not exhaustive; additional duties may be assigned according to program needs. The position requires one year of experience in a human services setting, professional references, computer literacy, clear communication, and the ability to assist in emergencies. A degree in psychology, sociology, or social science is preferred, as is experience in behavioral health or substance-use treatment. Required credentials include CPR/First Aid, an AOD counselor certification or CADAC, BBS Intern status, and a valid driver’s license. Physical duties include moving throughout residential houses and the community, using office equipment, and sitting, standing, walking, bending, reaching, and lifting up to 25 pounds. Reasonable accommodations may be provided consistent with the ADA.

Requirements

At least one year of experience in a human services setting.
Strong professional references attesting to customer service, punctuality, and professionalism.
Physical and mental ability to assist in an emergency situation.
Computer literacy and clear written and verbal communication with clients, administration, the treatment team, and family members.
Clean DMV record and/or ability to meet Company insurance policy requirements.
Required CPR/First Aid credential.
Required CADAC or certified AOD counselor credential.
Required BBS Intern status.
Valid driver’s license.
Reliable transportation, a clean driving record, and car insurance as required by the state.
Ability to read and comprehend simple instructions, short correspondence, and memos; write complex correspondence; and present information effectively in one-on-one and small-group settings.
Ability to solve practical complex problems and interpret written, oral, diagram, or schedule-based instructions.
Ability to prioritize, meet deadlines, use sound judgment, and demonstrate time-management and interpersonal skills.
Ability to move throughout residential houses and the community; use a computer, fax, telephone, and copier; and perform repetitive hand movements.
Ability to sit, stand, walk, stoop, kneel, or crouch; reach, handle or feel objects, talk, hear, and lift or move up to 25 pounds.
Ability to consistently follow attendance standards, including arriving at the scheduled time and observing break and departure times.

Nice To Haves

Previous experience in behavioral health or substance-use treatment receives special consideration.
Associate, bachelor’s, or master’s degree in psychology, sociology, or social science preferred.
Demonstrated interest and ability to work effectively with the community.
Competence working with individuals diagnosed with chemical dependence.
Ability to use de-escalation techniques, including recognizing potential triggers, stressors, and early indicators of distress.
Ability to respond with engagement and empathy.
Ability to model composure through a calm voice and neutral facial expressions, while maintaining awareness of verbal and nonverbal communication.
Ability to adjust verbal and nonverbal communication and prompt clients to use known coping skills.

Responsibilities

Maintain and organize reports, records, and documents in appropriate files and databases.
Oversee documentation and ensure client rounds are recorded on the rounds sheet.
Review shift reports at the beginning of each shift and complete the Team Lead’s shift report and essential tasks by the end of the shift.
Oversee the intake process for new admissions, including urine analysis, belongings searches, required paperwork, and assessments, in accordance with Company policies.
Manage the discharge process and ensure procedures are followed and documented correctly.
Ensure daily progress notes are accurately recorded in client files and comply with relevant regulations.
Supervise and document client medication administration in accordance with Company policies.
Oversee monitoring and documentation of client vitals, including blood pressure, according to Company, DHCS, and The Joint Commission guidelines.
Coordinate and manage client transportation to appointments, meetings, and other engagements.
Lead and perform crisis intervention as needed to protect client safety and well-being.
Conduct AOD counseling group sessions as required and document each session properly.
Provide leadership and support to clients by assisting, teaching, and supervising them in general program activities.
Oversee general office duties, including filing, copying, and other assigned administrative tasks.
Maintain facility cleanliness and compliance with JCAHO accreditation standards by conducting Environment of Care rounds and adhering to state regulations.
Monitor and record work hours daily using the Company’s online timekeeping system.
Complete duties and documentation in accordance with Company policies and procedures.
Help maintain a positive and compliant work environment and ensure standards are met.
Perform other duties as assigned according to departmental and program needs.
Maintain reliable attendance, report attendance issues appropriately, and be at the workstation at the scheduled time.