Recovery Product Manager

GSK•Philadelphia, PA

About The Position

The Recovery Product Manager owns GSK’s Digital & Tech recovery capability, including its strategy, priorities, standards and assurance. The role supports recovery from major technology crises that could affect patient supply, research and colleague productivity. It keeps recovery commitments current, including Recovery Point Objectives (RPOs), Recovery Time Objectives (RTOs), recovery tiering for foundational infrastructure and critical applications, dependencies, and the order of recovery operations. The role establishes and governs recovery practices, standards, quality expectations and delivery disciplines across Digital & Tech. It oversees recovery readiness and communicates strategy, assurance and risk to senior leadership. It also owns the Digital & Tech crisis management framework, including procedures, checklists and mechanisms for effective crisis response and recovery. Working in a multi-sourced technology environment, the Recovery Product Manager collaborates with internal teams, strategic partners, managed service providers and specialist suppliers to strengthen and continuously improve recovery readiness. The role manages the response and recovery framework as a product, setting roadmap priorities and working with Product Owners responsible for individual backlogs.

Requirements

Bachelor’s degree in Technology, Engineering, Business or a related discipline, or equivalent practical experience.
ITIL Foundation certification.
15+ years of experience in IT service continuity, disaster recovery, technology resilience, crisis management or related disciplines.
5+ years of experience owning a technology product, service or recovery outcome.
Experience defining and governing RPO and RTO requirements, recovery tiering and recovery sequencing across complex application and infrastructure environments.
Experience establishing recovery strategy and communicating recovery readiness, risk and assurance to senior leadership.
Experience leading crisis simulations, disaster recovery exercises or recovery testing and driving resulting improvement actions.
Experience with product backlog prioritization and sprint-based delivery.
Experience operating within controlled or validated change environments and working across strategic partners or managed service providers.
Experience interpreting dependency, CMDB, service-mapping or similar technology data to assess recovery dependencies, sequencing and operational readiness.
Experience governing partner or vendor delivery against technology recovery or operational-readiness requirements.

Nice To Haves

Experience working within the pharmaceutical, life sciences, GxP or another highly regulated environment.
Business continuity, crisis management or disaster recovery certification, such as BCI or an ISO 22301-related qualification.
Product management certification, such as SAFe Product Owner/Product Manager or a comparable qualification.
Experience developing recovery metrics, scorecards or assurance frameworks to measure and improve recovery readiness.
Multi-cloud recovery experience.
Experience with CMDB, service mapping, dependency management or observability platforms.
Experience applying AI or automation to technology recovery, resilience or service-management activities.
Experience implementing AI-enabled automation with appropriate security, compliance, human-review and change-management controls.
Experience developing and presenting investment business cases or strategic recommendations to senior or executive leadership.
Experience influencing cross-functional stakeholders and technology teams without direct reporting-line authority.
Strong communication skills, including the ability to translate complex recovery strategy, readiness and technology risk into clear business language.

Responsibilities

Own the strategy and multi-year roadmap for the Digital & Tech Crisis Recovery Framework, aligning priorities with GSK’s Digital & Tech strategy and measurable recovery outcomes.
Set, monitor and govern recovery practices, standards, quality expectations and delivery disciplines across Digital & Tech.
Own the definition and governance of RPO and RTO commitments and recovery tiering for Tier 0 foundational infrastructure platforms, Tier 1 Digital Crown Jewels, critical applications and associated dependencies.
Ensure recovery sequencing and order of operations are documented, understood and exercised based on evidenced dependencies.
Govern recovery readiness across the technology estate, defining the measures and evidence required to demonstrate recovery against agreed objectives.
Govern recovery testing outcomes, identify gaps and drive resulting actions to closure with an appropriate audit trail.
Own and present recovery strategy, readiness, risk and assurance to senior leadership and appropriate leadership forums.
Manage the response and recovery framework as a product, determining roadmap priorities and working with Product Owners responsible for individual backlogs.
Capture lessons from recovery testing, crisis simulations and live events; use stakeholder feedback to prioritize improvements and demonstrate measurable progress.
Translate recovery requirements into product backlogs and sprint delivery, using dependency, CMDB and service-mapping data to evaluate recovery priorities and sequencing.
Partner with the Automation Acceleration Hub to identify opportunities to use automation and AI-enabled capabilities to improve recovery execution, maintenance, communications, reporting and readiness insights.
Ensure AI-enabled capabilities are applied with appropriate security, compliance, human oversight and change controls.
Partner across Digital & Tech, Cyber Security, IT Service Management, Quality, Risk, Compliance and business teams to ensure recovery priorities and requirements are understood and governed.
Work with strategic partners, managed service providers and specialist suppliers to ensure recovery-readiness commitments are met.