Recovery House Manager

Volunteers of America Southeast Louisiana Inc•New Orleans, LA

3d•$22 - $24•Onsite

About The Position

The Recovery House Manager, under the direction of the Clinical Director, manages and coordinates daily activities of the residential center and works directly with residents in early recovery to provide structure and support. The manager oversees housekeeping, resident and visitor check-in and searches, weekly House Meetings, facility inspections, and support staff responsible for night and weekend operations, cleaning, maintenance, and transportation. The role also serves as the program’s Safety Committee Representative, coordinates supplies and inventory within established budgets, and works with supervisory and administrative staff to provide efficient, high-quality services. As the residential center opens, the Recovery House Manager is expected to be flexible and support the team in launching and scaling services. The position supports residential programming across ASAM levels 3.5, 3.3, and 3.1, as well as aftercare peer support services, and helps ensure compliance with accreditation, funding-source, and governmental requirements. The manager supervises support staff, maintains operational coverage, supports recovery-oriented services, and ensures timely and accurate documentation. The schedule is Tuesday through Saturday, 12:00 p.m. to 8:30 p.m. The role is responsible for ensuring overnight, weekend, and holiday coverage and may require flexibility to provide coverage. Occasional local and state-wide travel may be required. Work is primarily performed in an office environment, usually seated at a desk, with occasional driving. The position may rarely transport persons served using a personal or agency vehicle and may require participating in emergency operations, including evacuation or shelter-in-place procedures.

Requirements

High school diploma or equivalent.
Accepted lived experience with a substance use disorder diagnosis and at least 12 months of continuous demonstrated recovery; a Registered Peer Support Specialist credential is accepted.
At least 2 years of experience working with women experiencing substance use disorders.
At least 1 year of supervisory experience.
Familiarity with trauma-informed and culturally sensitive practices.
Extensive knowledge of the substance use disorder continuum of care in the Greater New Orleans area.
Excellent verbal and written communication skills.
Advanced computer skills and advanced skills with Electronic Health Systems.
Ability to interact respectfully with staff at all levels and remain flexible, proactive, and task-oriented.
Problem-solving ability, attention to detail, accuracy, flexibility, reliability, and prioritization skills.
Ability to maintain confidentiality under HIPAA and 42 CFR Part 2.
Must pass a criminal history investigation; not all convictions exclude candidates from employment.
Must pass drug screening as required by agency policies and procedures.
Must complete tuberculosis screening before employment and be free from communicable tuberculosis, verified through skin testing or a physician-recommended chest exam.
Must maintain First Aid, CPR, and seizure assessment training.
Current driver’s license issued by state of residence.
Current vehicle inspection decal, vehicle insurance, and vehicle registration in state of residence; satisfactory Motor Vehicle Report.
Ability to meet the job’s physical demands, with reasonable accommodations available as applicable.

Nice To Haves

At least 24–36 months or more of continuous demonstrated recovery is preferred.

Responsibilities

Support the Clinical Director in designing and implementing programming across ASAM residential levels of care 3.5, 3.3, and 3.1 and aftercare peer support services.
Coordinate with supervisory and residential center staff to provide high-quality, efficient team-based care and comply with accreditation and funding-source requirements.
Work directly with residents in early recovery, providing structure and support toward long-term recovery from substance use disorder.
Onboard, train, and supervise support staff in creating and maintaining a recovery-oriented environment based on Therapeutic Community principles.
Work with the Clinical Director to keep operational policies, procedures, training manuals, resources, and succession plans accurate and current.
Manage support staff schedules and ensure 24/7/365 coverage, including holidays and Emergency Operations Plan enactments.
Ensure residents, staff, and visitors sign in and out and are searched according to program policies and procedures.
Ensure residents leave the facility only with approved passes and have approved access to phones, mail, packages, and visitors.
Answer incoming calls in compliance with HIPAA and 42 CFR Part 2, record detailed messages, and direct messages to appropriate staff.
Lead weekly House Meetings addressing communication and house matters such as maintenance, chores, and behavioral concerns.
Complete Safety Committee Representative duties, including First Aid Checklists, Health and Safety Surveys, and Safety Drills.
Maintain facility cleanliness and maintenance within established budgets; assign and track resident chores and address resident concerns.
Arrange transportation services as needed and use only approved drivers to transport residents when the van driver is unavailable; coordinate alternatives as needed.
Use concurrent documentation and enter accurate information in each person’s EHR within one business day; ensure supervisees complete timely, accurate, high-quality documentation in compliance with requirements.
Coordinate ordering of needed supplies within established budgets with supervisory staff and/or the Clinical Director.
Ensure compliance with VOASELA policies and procedures and governmental regulatory requirements.
Perform additional duties as assigned.
Support program activities, including Child Watch.
Follow the designated dress code and adhere to the agency’s alcohol- and drug-free workplace policy.
May participate in emergency response, including evacuation or shelter-in-place procedures.
May transport persons served rarely using a personal or agency vehicle.