Recovery Housing Supervisor

Team Recovery Ohio LLC•Toledo, OH

About The Position

The Recovery Housing Supervisor supports and monitors clients in the recovery housing program and ensures the physical environment is safe and clean. The role provides milieu management and promotes the safety of individuals and groups in an addiction withdrawal management program. The supervisor supports residents through recovery, observes for possible relapse or recurrence of symptoms, conducts daily check-ins, and helps connect residents with appropriate recovery support or clinical interventions when needed. The position also oversees day-to-day housing operations, including admissions preparation and placement, property and medication inspections, resident rounds, housekeeping, laundry, food-bank inventory and ordering, maintenance coordination, transportation, and support and guidance for housing technicians. The supervisor handles calls and emerging behavioral or crisis situations, documents and reports incidents, and communicates with program leadership and coworkers. The role requires professionalism, sound judgment, appropriate boundaries, and compliance with company policies and healthcare privacy and ethics requirements, including HIPAA and 42 CFR. The supervisor protects client information, attends meetings and training, helps train new staff, and may perform other housing-related administrative or operational duties as assigned. A high school diploma or GED and at least one year of behavioral health or substance use disorder treatment experience are required. CPR/BLS certification is required, with training available upon hire. A valid driver's license, acceptable driving record, age 21 or older, and insurability through the company's carrier are also required.

Requirements

High school diploma or GED.
At least one year of experience in behavioral health or substance use disorder treatment.
CPR/BLS certification required; training is available upon hire.
Valid driver's license, acceptable driving record, age 21 or older, and eligibility for coverage through Team Recovery's insurance carrier.
Ability to pass a pre-employment background check and drug screen.
Ability to comply with company policies and requirements concerning professional conduct, client privacy, HIPAA, and 42 CFR.

Nice To Haves

Valid CDCA license preferred, but not required.
CPI training preferred, but not required.

Responsibilities

Monitor housing residents and provide support and guidance through recovery.
Remind clients of program rules and regulations and report infractions promptly and appropriately.
Conduct rounds at all properties and with all clients, including hourly checks on ambulatory clients.
Perform room, unit, property, and medication inspections for new admissions and existing residents.
Prepare for new admissions by cleaning and preparing rooms and beds and completing house laundry.
Answer and manage calls to the housing phone and address situations arising through that communication channel.
Handle crisis and behavioral situations responsibly, follow the proper chain of command, and report when necessary.
Collect urine samples when instructed by the Housing Coordinator or Housing Director, subject to the stated restriction for client-staff during treatment.
Help manage maintenance requests and ensure properties are safe and in working condition.
Drive company vehicles, including multi-passenger vans, to transport clients to the treatment center and other locations needed for treatment activities.
Lead by example and follow the values and living agreement of TR Housing, including when off the clock.
Report incidents, complete timely and accurate incident reports, and provide documentation to the appropriate Director.
Report emergencies and concerns to the Director of Recovery Housing or Chief Operating Officer.
Help keep work areas clean, properly supplied, and efficient.
Communicate with employees to promote quality client care and interact respectfully and professionally with clients and coworkers while maintaining appropriate boundaries.
Maintain knowledge of ethical policies, HIPAA, and 42 CFR requirements applicable to behavioral health and substance use disorder treatment.
Protect client privacy and access or share protected health information only as necessary for job duties and authorized responsibilities.
Attend and participate in scheduled staff meetings and training.
Follow company policies in the Employee Handbook and Policies and Procedures Manual.
Report concerns about privacy policies or observed violations to a supervisor without fear of retaliation.
Complete other housing-related or unrelated administrative and operational duties assigned by a Director.
Initiate Compliance Reports and Behavioral Agreements when clients need behavioral redirection and document notifications appropriately.
Assist in training new staff members.
Maintain open communication with the BHT team regarding questions, feedback, duties, and performance.
Provide the Recovery Housing Manager and DOH with information about BHT job performance for performance evaluations.
Organize daily admissions on the bed board and direct technicians on admission placement, property processing, and file setup.
Track Food Bank inventory, place regular orders with Seagate, and coordinate pickup.
Report maintenance requests and communicate with the Facilities Manager about property maintenance needs.
Observe residents for possible relapse or recurrence of symptoms and ensure timely referrals to recovery support services or clinical interventions when necessary.
Conduct daily resident check-ins to support recovery, assess well-being, and foster a supportive living environment.