Family Housing Supervisor

Sacramento Children's Home•Sacramento, CA

6d•$32 - $36

About The Position

The Family Housing Supervisor ensures Sacramento Children’s Home policies and systems align with Behavioral Health Services Act expectations, Medi-Cal claiming rules, housing program regulations, Transitional Rent, Housing Trio, Managed Care Plan referral processes, and Homeless Management Information System requirements. The supervisor trains staff on housing supports for eligible families and supports accurate, timely data collection and reporting. The role recommends policy and systems changes to maintain funding compliance and provide high-quality housing support. The position oversees housing operations and services, including housing assessments and support plans, rental assistance coordination, eligibility and referral pathways, housing documentation, quality assurance, and client follow-up. It supports families in overcoming housing barriers and finding, securing, and retaining permanent, affordable housing. Services may be delivered in office-based, telehealth, or field-based settings. The supervisor directly manages assigned staff, engages landlords and housing providers, and collaborates with internal teams, county partners, and other external organizations. The role is based at the Counseling Center in Sacramento, California, and is scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m., with evenings or weekends based on program needs. Driving is an essential job function; employees must provide their own vehicle and have a valid California driver’s license and minimum insurance coverage.

Requirements

High school diploma or GED.
At least one year of experience working in a mental health or social service setting.
At least two years of experience working with families experiencing or at risk of homelessness, or personal lived experience with housing instability, homelessness, or system involvement.
At least 21 years of age.
A valid California driver’s license, minimum required insurance coverage, and the ability to furnish a personal vehicle for work-related driving.
Ability to read, write, speak, and understand English.
Ability to use an electronic health record to document services.
Intermediate knowledge of Microsoft Word, Excel, and Outlook.
Strong time management, verbal and written communication, organizational, public speaking, and problem-solving skills.
Ability to coordinate meetings, prepare agendas, document conclusions and actions, and track follow-up topics.
Ability to maintain a professional and confidential work environment and manage multiple tasks efficiently.
Ability to work independently, seek guidance when needed, and establish appropriate boundaries with children and families.
Ability to work cooperatively with culturally, economically, and ethnically diverse clients and staff.
Knowledge of child abuse issues, CPS reporting mandates, limits of confidentiality, substance abuse issues, and team, family, and group dynamics.
Ability to report to work reliably, manage stressful or volatile situations, respond appropriately to crises, and work a flexible schedule that may include evenings, nights, or weekends.

Nice To Haves

A bachelor’s degree in Social Work, Psychology, or a related field.
Previous supervisory experience.

Responsibilities

Develop and deliver staff training on engaging people experiencing homelessness across different settings.
Ensure housing population identification, documentation, and reporting are accurate in SmartCare and HMIS.
Promote trauma-informed engagement that emphasizes cultural humility, safety, respect, and dignity.
Process housing support referrals and eligibility pathways involving internal and external entities, including the Continuum of Care, housing authorities, Managed Care Plans, and fiscal intermediaries.
Track housing status changes and ensure compliance with applicable behavioral health, housing, Medi-Cal, county, grant, and state requirements and benchmarks.
Conduct quality assurance reviews in SmartCare and HMIS, correct errors, review Housing Support Plans, and review and submit housing payment requests.
Assess clients’ housing needs and develop and implement Housing Support Plans with clients.
Help clients address housing barriers, access resources, understand rental assistance, and pursue housing stability.
Coordinate rental assistance payments with the SCH finance department and conduct follow-up visits, including transportation when needed.
Coordinate housing case management with program staff and provide services in office, telehealth, and field-based settings.
Use HMIS/CAS to pursue public housing options; provide Ready to Rent education; and assist families with housing applications, eligibility documentation, and subsidy programs.
Identify housing resources and connect families with permanent housing options aligned with their needs and eligibility.
Provide housing retention support, assist families in locating and viewing affordable housing, conduct required inspections, and support implementation of sustainability plans.
Document services in client records and HMIS and attend Child and Family Team meetings as needed.
Directly supervise assigned staff, provide regular supervision, oversee personnel processes, and participate in hiring, orientation, training, and separation processes.
Ensure staff timekeeping and attendance records are accurate and submitted on time; follow agency policies and California HR laws for personnel practices.
Recruit and engage landlords, property managers, and housing providers; build relationships; address concerns; and support tenancy.
Educate landlords about program benefits and serve as a liaison between property management and tenants.
Provide tenancy support, including lease education, tenant rights information, and conflict resolution; organize or participate in landlord engagement events.
Attend team meetings, training, case consultations, county meetings, committees, and workgroups, and collaborate with internal and external partners.
Maintain case notes, track client progress and at-risk status, report assistance and outcomes, update resource mapping, and comply with confidentiality and program standards.
Perform other duties as assigned.