Family Housing First Case Manager

Action•Gloucester, MA

About The Position

Action Inc. is seeking a Family Housing First Case Manager to join its Housing Services team. Action Inc. works to advance economic equity and foster a thriving community on Cape Ann and beyond. Its housing programs help individuals and families access safe, stable, and affordable housing while supporting long-term stability and success. The Family Housing First Case Manager provides home- and community-based case management to families who have experienced chronic homelessness. The role embraces the Housing First model and a harm reduction approach, supporting clients with the services and resources they need to maintain positive tenancies. The case manager works with clients, landlords, community agencies, and Action Inc. staff, while maintaining confidentiality, professional boundaries, and clients’ dignity and safety.

Requirements

Ability to work with clients in crisis and clients actively engaging in substance use.
Ability to use effective de-escalation techniques and take reasonable precautions to ensure personal safety.
High degree of skill with Microsoft Office products and internet resources.
Excellent organizational, interpersonal, and communication skills.
Reliable, responsible, highly organized, and willing to take initiative.
Attend an agency-sponsored CPR and AED certificate course.
Successfully complete a CORI background check before employment starts.
Be legally authorized to work in the United States; employment eligibility will be verified through E-Verify upon hire.
Comply with Action Inc.’s Driver Safety and Insurance Policy, including pre-employment and annual MVR screenings, and provide proof of required auto insurance.
Valid driver’s license and reliable daily transportation.
Able to lift, move, and carry 25 pounds.

Nice To Haves

Second language is a plus.
BS degree in Human Services or a related field is preferred; alternatively, three years of relevant work experience.

Responsibilities

Interview clients, conduct assessments, make collateral contacts, and consult with other providers, including mental health and primary care providers.
Assess client needs and identify resources needed for comprehensive service delivery.
Evaluate clients’ capacity for independent living decisions and assess risks to clients and other tenants at housing sites.
Assist clients in finding appropriate housing.
Assess clients’ safety and well-being and respond to changes in behavior, physical health, medical issues, or other concerns.
Develop and update individual client service plans quarterly to address clinical, supportive service, and housing needs.
Maintain regular contact through home visits, phone calls, office visits, and other means.
Transport clients to medical appointments, food pantries, and other destinations as needed.
Identify, coordinate, and advocate for appropriate support services and resources, and connect clients with them.
Work cooperatively with landlords where clients reside.
Maintain accurate case records and timely client information in internal and external databases, meeting mandatory deadlines.
Maintain knowledge of and effective working relationships with community agencies that support people experiencing homelessness.
Maintain client confidentiality and follow program policies and procedures.
Maintain therapeutic boundaries and professional relationships with clients.
Help ensure clients are free from neglect and abuse and that their safety and well-being are protected; report concerns or suspicions to a supervisor.
Treat clients with dignity and respect.
Attend and participate in departmental, organization-wide, and other meetings, working with staff across Action Inc. programs.
Act in the organization’s best interest, embodying teamwork, collaboration, and mutual respect, and comply with applicable policies, laws, regulations, and reporting requirements.
Perform other job-related duties as assigned.