Recovery Engagement Specialist
About The Position
This role provides compassionate, hands-on support to clients and their families during some of the most vulnerable and transformative stages of the recovery journey. As part of the clinical support team, you will serve as an advocate, mentor, and care coordinator—helping clients navigate treatment, strengthen recovery supports, and successfully transition into the next phase of care. The ideal candidate is empathetic, resourceful, and able to build meaningful therapeutic relationships while maintaining professionalism and boundaries in a fast-paced environment. This position blends peer-informed support, case management, crisis intervention, and family engagement to promote sustainable, long-term recovery outcomes and continuity of care.
Requirements
- Minimum of 2 years of experience and/or knowledge in substance use treatment
- Valid Drivers License and Clean Driving Record required
- Ability to work both independently and collaboratively in a fast-paced environment
- Strong organizational and time management skills
- Excellent verbal and written communication skills
- High level of cultural competency with sensitivity to addiction, socioeconomic factors, and diverse populations
Nice To Haves
- Bachelor’s Degree in a related field preferred
- CARC Certification preferred
Responsibilities
- Provide individualized support, education, and advocacy to clients and their families throughout the recovery process
- Serve in a peer support role, offering lived-experience-informed guidance and encouragement
- Facilitate case management for clients during Detox and Residential treatment stays
- Assist with referrals to the appropriate level of care and support clients and families through care transitions
- Facilitate crisis interventions when clinically appropriate
- Support clients in transitioning back to work, home, or school while implementing Mountainside’s continuing care recommendations
- Assist clients in locating recovery-based and personal resources, including AA/NA meetings, Al-Anon, therapy, and community services
- Collaborate with families to support their own recovery and recommend family treatment resources as needed.
- Coordinate with collateral supports to address each client’s unique needs
- Communicate timely updates and pertinent information to the treatment team
- Counsel and educate family members on how to effectively support their loved one
- Provide client transportation when appropriate
- Monitor client progress and adjust support services as recovery needs evolve
- Maintain accurate, timely documentation in Aura and Salesforce in accordance with documentation standards
- Uphold Mountainside’s Best-in-Class service standards, values, and policies
- Participate in required trainings and complete additional duties as assigned
Benefits
- Comprehensive benefit package
- Paid Time Off (which increases after 1 year with Mountainside)
- Paid holidays, including a Multicultural Holiday
- 401(k) with employer matching
- Free meals while working on the Canaan campus
- Monthly $75.00 wellness reimbursement to support self-care, prevent burnout, and reduce compassion fatigue
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
