Recovery Specialist / Senior Recovery Specialist
About The Position
Salal Credit Union is seeking a Recovery Specialist to review delinquent accounts, identify effective collection strategies, and help members move toward better financial outcomes. This role is posted with a flexible level designation and may be filled at either the Specialist or Senior Specialist level based on experience, demonstrated capabilities, and interview performance. As a Recovery Specialist, you play a crucial role for our Credit Union by navigating cost-effective ways to collect on delinquent member accounts. This trusted partner of our members will use their ability to listen to members to resolve account problems effectively and efficiently.
Requirements
- 2 years of experience in a financial services role required.
- 1 year of experience in collections is preferred.
- High school diploma or GED preferred
- Strong skills in communication to express thoughts clearly and concisely, both verbally and in writing.
Nice To Haves
- Candidates with at least 3 years of direct experience in collections, recovery, bankruptcy, litigation, and foreclosure may be considered for the Senior Recovery Specialist level.
- Knowledge of collections scenarios including litigation, foreclosure, repossession, recovery and bankruptcy preferred.
- At least 3 years of experience in collections is required for the Sr. Recovery Specialist.
Responsibilities
- Communicate with members primarily by phone, mail, and email.
- Discuss member account information and negotiate payment agreements.
- Monitor payment progress and analyze delinquent records, send appropriate forms and communications to address individual circumstances.
- Using active listening skills, answer questions to resolve account issues, while attempting to obtain voluntary payments or encourage payments plans.
- Process payments & SKIP payments via debit card information over the phone.
Benefits
- Comprehensive healthcare benefits including health, dental, and vision insurance.
- 15 days Paid vacation
- 12 days Paid sick time
- 2 floating holiday per year
- Paid holidays in accordance with the Federal Reserve calendar
- Tuition reimbursement
- 401(k) plan including company matching
- Charitable contribution match
- Monthly transportation subsidy for qualifying employees
- Company paid life, AD&D, and long-term disability insurances.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
