Senior Support & Recovery Specialist

Insurance Corporation of British Columbia•Duncan, BC

10d•Hybrid

About The Position

This is an opportunity for current Senior Support & Recovery Specialists who may be seeking a location change. In this role, you will act as a dedicated Senior Support & Recovery Specialist, building trusted relationships with customers in a one-to-one case management environment. Leveraging your recovery and disability case management knowledge, you will assess customer’s baseline level of function, set recovery goals, design and implement a return-to-function plan, and identify recovery milestones. Your natural empathy and well-developed communication skills will aid you in supporting your customers throughout their recovery journey, identifying their needs while also assisting in the coordination of their insurance benefits. Your demonstrated skills in building and maintaining relationships with a variety of stakeholders will enable you to collaborate effectively with customers, external health care professionals, employers, and others. Your work will positively impact the lives of many British Columbians in accelerating their recovery by implementing and advancing the most appropriate return-to-function/work plan for each customer. Recovery Specialists work at a single office location, working with customers primarily over the phone (however, on occasion you may be required to travel to alternate locations, health facilities, etc.). The purpose of this posting is to allow changes in assigned location for employees whose primary, regular role is Senior Support & Recovery Specialist. Only applicants whose current primary, regular role is Senior Support & Recovery Specialist will be considered on this posting. The employer shall bear no cost associated with facilitating employee movement as a result of this mass posting. As such, successful candidates will not be entitled to moving expenses further to 20.08 of the Collective Agreement. This is a mass lateral posting. We anticipate filling potential vacancies through the listed locations: Abbotsford Claim Services (L222), Burnaby - Metrotown Office Galleria (L182), Campbell River Claim Services (L233), Chilliwack Customer Services (L202), Courtenay Claim Services (L205), Dawson Creek Claims (L254), Duncan Claim Services (L234), Kamloops Claim Services (L244), Kelowna Claim Services (L245), Maple Ridge Claim Services (L285), Nanaimo Claim Services (L231), Penticton Claim Services (L271), Prince George Claims & Driver Licensing (L242), Quesnel Claims Services (L253), Richmond Claim Services (L218), Salmon Arm Claims (L364), Surrey – Guildford Corporate Centre – 5th Floor (L176500), Trail Claim Services (L247), Vancouver - 5th & Cambie (L265), Vernon Claim Services (L286), Victoria Claim Services (L269). These positions report to various Managers within the Department. At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in future. If you are reliable and dependable, we encourage you to apply for this exciting opportunity. Continue your career as part of our talented and diverse team, as we work together to create an insurance system we can all be proud of.

Requirements

Current Senior Support & Recovery Specialist role.
Recovery and disability case management knowledge.
Empathy.
Well-developed communication skills.
Skills in building and maintaining relationships with a variety of stakeholders.
Reliable and dependable.

Nice To Haves

Ability to travel to alternate locations, health facilities, etc. on occasion.

Responsibilities

Act as a dedicated Senior Support & Recovery Specialist.
Build trusted relationships with customers in a one-to-one case management environment.
Assess customer’s baseline level of function.
Set recovery goals.
Design and implement a return-to-function plan.
Identify recovery milestones.
Support customers throughout their recovery journey.
Identify customer needs.
Assist in the coordination of insurance benefits.
Collaborate effectively with customers, external health care professionals, employers, and others.
Implement and advance the most appropriate return-to-function/work plan for each customer.