Recovery Engagement Specialist I

Healing Transitions•Raleigh, NC

1d•$0 - $19•Onsite

About The Position

The Recovery Engagement Specialist I provides social support and services to individuals experiencing homelessness and substance use disorders. This role is responsible for participant engagement, safety, crisis management, intake processes, and documentation in the emergency shelter. The Specialist collaborates with shelter staff, community partners, and other departments to ensure participants receive appropriate support and resources.

Requirements

Valid Driver's license and reliable transportation
Minimum of 6 months of sustained recovery and demonstrated knowledge of recovery principles.
Negative pre-employment drug test. Our company is a proud drug-free workplace. As a condition or employment, all employees are expected to adhere by our policy which prohibits the misuse of drugs and alcohol in the workplace.
Ethical conduct/practice
Be familiar with relevant Codes of Ethics
Demonstrate a thorough understanding of boundaries and self-care
Ability to multitask and prioritize in a fast-paced environment
Decision-making: sound judgment and effective use of available resources
Good organizational skills
Attention to detail: thorough and accurate documentation
Passion for the impacted population
Customer service: non-judgmental, empathetic, trustworthy, and attentive listening skills
Willingness to take initiative
Strong written and oral communication skills
Teamwork: effective communication and collaboration with staff
Ability to build rapport and collaborate effectively with guests, colleagues, and community partners
Adaptability to changing environment, schedules, culture, and processes
Maintain emotional stability in high-stress situations
Creativity to advance the organization
Humility to continually grow and learn from others
Proficiency in Excel, Outlook, Microsoft Word, and data entry
Must have the ability to read, analyze, and interpret common documents; the ability to respond to common inquiries or complaints from participants, or members of the community; and the ability to effectively present information to top management and public groups.

Nice To Haves

Completion of Peer Support Specialist certification after 1 year
Completion of a High School Diploma or equivalent
Speaking additional languages is a valuable asset.

Responsibilities

Set up and break down of shelter
Oversee all check-in procedures (bed assignment, searches, storage of guest property including medication, cell phones, and weapons)
Maintain accurate rosters/shelter cards to account for all guests utilizing shelter
Adhere to all policies and procedures of the organization
Maintain inventory of shelter items issued to participants (towels, blankets, hygiene items).
Perform additional duties as assigned to support shelter operations
Introduce guests to staff and orient them to the shelter
Document participant observations and incidents accurately and confidentially
Offer support, encouragement, and resource connections to participants
Coordinate chores, kitchen volunteers, meeting attendance, laundry volunteers, and transportation to meals while on shift
Perform intake interviews with each guest upon first engagement, including completion of HMIS (Homeless Management Information System) assessment
Perform exit interviews with shelter guests to direct them to relevant community resources
Work to ensure a safe environment for staff, guests, and program participants by completing regular shelter rounds
Perform searches of guests, including the use of a metal detector wand
Assess, work with, and refer clients regarding potential or exhibited violent, self-destructive, or dangerous behaviors
Exhibit effective de-escalation and crisis management skills
Coordinate with community partners to ensure access to resources if Healing Transitions is unable to meet the immediate needs of any guest
Coordinate with other staff or on-call personnel for emergencies or high-risk situations
Collaborate with law enforcement, community partners, and other programs for after-hours referrals
Establish, foster, and maintain relationships with community partners
Have a working knowledge of unhoused resources within the community