Recovery Center Intake Coordinator

OVP Health

2d•Onsite

About The Position

The Recovery Center Intake Coordinator prioritizes and performs clerical duties to maintain basic front office workflow functions vital to the effective and efficient functioning of the Recovery Center. Under direct supervision, acts as a primary contact for all visitors and patients, including initiating the intake process and serves as a central contact for all mail/packages, telephone calls and a distribution point for paper and electronic communication, laboratory, and test results. Interacts daily with visitors, patients, providers, and staff and displays a positive, helpful attitude. Demonstrates ability to accurately facilitate referrals and appointment scheduling as well transportation needs of the patients. Ensures medical record is complete and accurate with oversite of data entry and scanning. Serves as the liaison for patients and communicating information for care needs. Is a key member of the care delivery team.

Requirements

High School Diploma or GED required.
Working knowledge of inpatient setting.
CPR Certified required.
Phlebotomy skills required.
Must be customer driven, have strong grammar, spelling and punctuation skills, knowledge of medical terminology, knowledge of office procedures and equipment, proficiency in computer data entry/keyboarding, ability to use electronic medical records and good organizational, communication, and interpersonal skills.
Ability to multi-task essential.

Nice To Haves

LPN Preferred
Medical Assistant certification preferred.
At least one year of experience working in substance abuse/medical field preferred.
Knowledge of Microsoft software applications preferred (Word, Excel).

Responsibilities

Greets, directs, and assists providers, visitors, patients and staff. Initiates the intake process and orients patients to the center as appropriate.
Answers telephone using personable etiquette. Answers inquiries by providing accurate information or forwarding callers to appropriate resource. Identifies emergent messages, directs information to the appropriate personnel. Maintains confidentiality and ensures ROIs are updated as well as appropriate information for court orders, visitation needs, and any other appointment needed.
Monitors all incoming and outgoing mail/packages. Ensure proper searching and securing protocol is followed as well as timely delivery of mail and patient packages.
Enters and/or retrieves data from EMR such as referral needs, lab orders, UDS and random needs, patient bed board with accurate dates, updating daily client list, bed moves and availability, transport need, chart errors and billing needs etc.
Serves as a knowledgeable resource for multiple applications such as, Insync, Lab Corp, Omnia, Care cloud, Relias, Surveys and Teams. Keeps current with system/application upgrades. Maintains spreadsheets as needed. Offers/provides assistance to others in navigating these applications.
Performs a variety of duties related to the creation of encounters and maintenance of the patient medical record in a manner which expedites patient admission, referrals, transfer of care and discharge. Scans information into the appropriate areas and ensures charts contain necessary forms. Ensures all medical records have accurate UDS orders and signed intake documents. Monitors and escalates missing items daily. Performs data entry, filing and photocopying in accordance with appropriate policies.
Collaborates with appropriate clinical/counseling personnel to resolve issues, concerns expressed by patients, medical record needs, UDS results, patient/family inquiries, etc.
Schedules tests, procedures, and other patient services. Confers with clinical care provider regarding sequencing of tests, patient activity tolerance and special needs, as appropriate.
Communicate changes in the patient’s condition and other urgent information to the Registered Nurse in a timely manner. Reports actual and potential problems concerning patients, families, staff and appropriate departments to the team members and the charge nurse/nurse manager/director.
Communicates delay/difficulties in providing services or alteration of routine. Acknowledges and responds to patient needs and communicates to the treatment team.
Is the expert in lab draws and lab ordering and acts as a mentor to other staff.
Coordinates community events, patient events and community service as needed.
Participates in patient care as needed.
Other duties as assigned.