Intake Coordinator

Food and Friends Inc•Washington, DC

9h•Onsite

About The Position

Founded in 1988, Food & Friends provides medically-tailored meals, nutrition support, and friendship to people living with AIDS, cancer, and other life-challenging illnesses. Their team of seventy-five employees and thousands of volunteers delivers meals and hope to people living in the District of Columbia and multiple counties across Maryland and Virginia. Services are rendered solely on the basis of medical need, with no charge or income qualification. Food & Friends is a nationally-recognized leader of the Food is Medicine movement. The organization seeks an Intake Coordinator to oversee the client intake process, determining eligibility and appropriate level of Food & Friends’ service. This role reports to the Client Services Director. In 2025, Food & Friends was voted Washington’s Best Nonprofit by Washington City Paper readers. This position offers an opportunity to deepen social services experience in a growing and well-regarded organization and requires on-site work.

Requirements

BA/BS
Experience working in social services and/or health care
Strong written/verbal communication skills
Efficient time management skills
Superior organization skills
Ability to multi-task
Ability to serve a diverse population in a culturally competent manner

Nice To Haves

Some knowledge of the clinical and sociological aspects of HIV/AIDS and terminal illness strongly preferred
Spanish language skills a plus

Responsibilities

Review client applications to determine eligibility for service
Ensure that all client documentation, including new referrals and recertifications, is collected and current according to funder requirements
Communicate regularly with referral partners and case workers regarding client eligibility and documentation
Assist clients and their case workers and/or health care providers with understanding the intake process and necessary intake paperwork
Maintain case notes and client files
Uphold and enforce HIPAA requirements pertaining to client information