Recovery and Collections Agent

Smith Debnam Narron Drake Saintsing & Myers, LLP•Charlotte, NC

About The Position

At Smith Debnam, our philosophy is simple - to provide the best possible value to our clients. We firmly believe that the key to delivering such a value is equally simple - the people who make it happen. Our professional service team, the attorneys, paralegals, and staff, are therefore our most important assets. We are committed to maintaining an environment that provides professional fulfillment, actively supports professional development, and communicates the value of each person's contributions. Smith Debnam has been providing legal services to businesses and individuals in the Carolinas for more than 50 years. We provide employees with an enriching, professional work environment that rewards employee excellence, fosters teamwork, and supports professional development. Our employees also enjoy competitive salaries, quality benefit programs and flexible work hours. As a Recovery and Collections Agent, you will be collecting assets for our clients, negotiating on their behalf, helping resolve legal issues and various loan product delinquencies, and work closely with other firms to solve financial problems. You will work closely with a great group of people while helping our clients.

Requirements

High school diploma minimum
High degree of professionalism with excellent customer service, organizational, and problem-solving skills
Ability to work in a fast-paced, customer driven environment
Ability to multitask, prioritize, and manage time effectively
Ability to work under pressure with strong decision-making skills and attention to detail
Ability to understand the legal collections process, deadlines, and state laws

Responsibilities

Call and collect on past due accounts, negotiate payoffs, settlements, and/or ongoing payment plans
Communicate with distressed consumers in a respectful and empathetic manner, helping them navigate and find solutions to repaying their debt
Negotiate and accurately document payment plans while guiding consumers through the payment process
Answer and process inbound calls and process outbound calls to consumers while managing daily work logs
Accurately update electronic case files using various legal software tools
Utilize various tools for skip tracing and locating consumers
Successfully complete various client regulatory compliance certifications