RECORDS TECHNICIAN-LW - 60050988
About The Position
The Records Technician is responsible for receiving, reviewing, and assigning abuse reports received from the Florida Abuse Hotline, as well as following up with supervisory personnel to ensure they are aware of pending investigations and staff assignments. This supports completion of the Child Safety Risk Assessment within prescribed timeframes. The position provides clerical support for a multi-function Family Safety Unit and performs a variety of duties independently, requiring initiative and sound judgment. Work includes reviewing reports and related information in agency databases, preparing and assigning intake case records, packaging investigation information, conducting diligent searches, archiving case files, and maintaining rotation and case logs.
Responsibilities
- Receive, print, and review abuse reports from the Florida Abuse Hotline and out-of-town inquiry requests from other counties.
- Review relevant databases for previous or open investigations and family involvement with other family safety programs.
- Coordinate with the Florida Abuse Hotline Information System (FAHIS), Child Information System (CIS), and Florida Safe Families Network (FSFN).
- Follow up with supervisory personnel about pending investigations and staff assignments.
- Prepare intake case records for Child Protective Investigators and enter assigned cases in FSFN, notifying the assigned investigator.
- Assign cases to a Child Protective Investigator or CPI Supervisor.
- Package investigation information.
- Conduct diligent searches.
- Archive case files.
- Maintain rotation and case logs.
- Provide clerical support for a multi-function Family Safety Unit.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
