Records Technician
About The Position
The City of Aurora is seeking dedicated and collaborative individuals to join their team as Records Technicians. This role is responsible for handling incoming phone calls, processing, storing, and disseminating criminal information and reports to law enforcement personnel, courts, and the public with efficiency and strong customer service. The application period is open for current and future needs, with a deadline of October 29th, 2026, though it may close sooner. Candidates who meet minimum qualifications will undergo a critical exam, interview, and thorough police background check, including fingerprints and polygraphs. The hiring range for this position is $23.73 - $29.66 hourly.
Requirements
- High School Diploma or GED.
- One (1) year of general office or clerical experience including data entry and customer service experience.
- Ability to establish and maintain effective working relationships with employees and citizens.
- Handle stressful situations with tact and diplomacy.
- Communicate effectively both orally and in writing.
- Perform complex data entry activities, attention to detail.
- Ability to give and receive constructive feedback.
Nice To Haves
- CCIC/NCIC certification preferred but required within 6 months of employment.
- Colorado Certified Records Network (CCRN) Master Certification preferred but not required.
- Two (2) years office, clerical, and/or legal experience to include data entry and customer service.
- Experience working in a judicial or law enforcement environment.
Responsibilities
- Tracks, distributes files and scans documents.
- Completes and transcribes a variety of reports.
- Routes information internally for follow up.
- Data entry and ensures the protection of confidential data.
- Maintains complex record keeping and reporting systems; enters, modifies, and updates multiple databases in local, State and National computer systems.
- Works extensively with Law Enforcement personnel both internally and from other jurisdictions; communications both verbal and electronic.
- Refers calls for police service to dispatch when an officer is required.
- Interviews with crime victims and reviews information on police reports.
- Enters and retrieves information via computer aided dispatch (CAD) terminal.
- Enters and retrieves information in law enforcement database systems.
- Maintains accurate criminal history and warrant information.
- Advises citizens of procedures and laws.
- Basic knowledge of laws governing Colorado Criminal Justice Records Act and other applicable laws for processing requests for criminal justice records.
- Troubleshoots, researches, and solves digital evidence/media questions/issues.
- Prepares and distributes digital evidence/media to applicable District and City Attorney’s for Discovery; follows record dissemination laws, policies, and procedures.
- Prepares digital evidence/media for release on simple cases not requiring in depth legal review.
- Operates a variety of office machines.
- Coordinate and schedule City employees (primarily sworn officers) availability to respond to Court subpoenas resulting from criminal proceedings.
- Coordinates and monitors officer's court appearances.
- Collection, logging and dissemination of subpoenas received by department members.
- Performs additional duties as assigned.
Benefits
- Competitive total compensation package
- Well-Funded General Employees Retirement Plan
- On-site fitness center and overall employee well-being programs
- Internal educational programs to assist with career advancement
- Access to innovation workspaces
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
