RECORDS TECHNICIAN OPS - 60932748

State of Florida•Jacksonville Beach, FL

1d•Onsite

About The Position

In this position you will be responsible for receiving, reviewing and assigning all abuse reports received from the Florida Abuse Hotline. Additionally, you will follow up with the appropriate supervisory personnel to ensure they are aware of pending investigations and staff assignments.

Requirements

High School Diploma or equivalent.
Microsoft Office Suite experience.
Must have reliable transportation.

Nice To Haves

Two years of clerical experience preferred.
Ability to speak/read/write Spanish/Creole/French or other foreign language may be considered in the selection process as determined by Agency need at time of interview.

Responsibilities

Print and review all abuse reports received from the Hotline and OTI requests called in from other counties. This requires coordination with the Florida Abuse Hotline Information system (FAHIS), Child Information System (CIS) and Florida Safe Families Network (FSFN).
Review appropriate databases for the previous or open investigations and child family involvement with other family safety programs.
Provide clerical support for a multi-function Family Safety Unit.
Prepare intake case records for Child Protective Investigator for cases received over the Child Abuse Hotline. Case is then assigned in Florida Safe Families Network (FSFN) and CPI is notified. This same procedure is followed for any Out-of-town Inquiry Request that is received.
Assign cases to CPI or CPI Supervisor.
Package investigation information and conduct diligent searches.
Archive case files and maintain rotation and case logs.