RECORDS SPECIALIST (WT: MOTORIST SERVICES SPECIALIST) - 76002578

State of Florida•Tallahassee, FL

67d•Onsite

About The Position

This position will be responsible for using established guidelines and procedures to assist internal and external customer requests for information related to driver license, driver history, and motor vehicle records. The incumbent in this position will be responsible for researching and responding to information requests using various sources, such as National Drivers Registry, Motorist Maintenance, IRIS, CCIS, etc. This position will also be responsible for calculating, processing and posting record request fees and payments using the Cash Receipt System.

Requirements

Knowledge of basic office procedures.
Ability to review information for accuracy and completeness.
Skill in using Cash Receipt System (CRS), Comprehensive Case Information System (CCIS), DL Maintenance, Florida Registered Vehicles Information System (FRVIS), Florida Driver License Information System (FDLIS), Internet Records Information System (IRIS), Motorist Maintenance (MM), National Driver Registry (NDR) and Customer Service Center (CSC) Expert System.
Ability to maintain records and reports.
Ability to organize and maintain filing systems.
Knowledge of Microsoft Word, Excel and Outlook.
Ability to communicate effectively, verbally and in writing.
Skill in researching and verifying information.
Knowledge of and the ability to apply state and federal motor vehicle laws and DHSMV operations, policies and procedures.
Skill in providing customer service to diverse customers in a tactful manner, courteous and non-judgmental manner.
Ability to work well independently and with a team.
Ability to perform basic mathematical calculations.
Skill in operating office equipment such as a personal computer, multi-line telephone, microfiche viewer, copy machine, printer, scanner, fax machine and calculator.

Nice To Haves

Professional work experience creating business correspondence to include letters, memos, and/or emails.
Professional work experience providing customer service to internal and external customers.
Professional work experience calculating and processing payments.

Responsibilities

Assist internal and external customer requests for information related to driver license, driver history, and motor vehicle records.
Research and respond to information requests using various sources, such as National Drivers Registry, Motorist Maintenance, IRIS, CCIS, etc.
Calculate, process and post record request fees and payments using the Cash Receipt System.