RECORDS SPECIALIST (WT: MOTORIST SERVICES SPECIALIST) - 76000231

State of Florida•Tallahassee, FL

6d•Onsite

About The Position

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol. This position is responsible for reviewing, analyzing, composing, filing, coding, and mailing responses to customers who are required to submit reports of eye examinations to this department, ensuring regulatory compliance with Florida Statutes, Florida Administrative Code, and Department policy and procedures. This position is also authorized to coordinate vision correspondence and telephone inquiries from field offices and the public; is authorized to determine restrictions, revocations and cancellations based on reports and conformity of the law and Medical Advisory Board recommendations based upon independent analysis of statutes, rules, policies, and/or regulations. This position reviews, sorts and distributes incoming reports and correspondence from customers regarding vision related matters. This position processes requests from customers including vision reports, status requests, and requests for driver license applications.

Requirements

Applicant responses to qualifying questions must be clearly stated within the employment history.
Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.
Skill in compiling and composing reports, memos, and other written documents.
Ability to understand and apply FLHSMV policies and apply state motor vehicle vision laws and statutes.
Ability to multitask and prioritize work assignments.
Skill in tracking data and/or information and monies using computer programs.
Skill using a personal computer, including Microsoft Word, Excel and Outlook.
Skill in answering a multi-line phone system.
Knowledge of reviewing and coding driver records or ability to analyze driver records.
Skill in proofreading, editing, and verifying data for accuracy.
Ability to effectively communicate orally and in writing.
Skills in problem solving techniques.
Skill in customer service and/or public relations.
Ability to exercise independent judgement.
Knowledge of administrative skills, e.g.: maintaining records, entering data, and filing.

Nice To Haves

Professional work experience in customer service.
Professional work experience using Microsoft Word to compose written correspondence such as letters and memos.

Responsibilities

Reviewing, analyzing, composing, filing, coding, and mailing responses to customers who are required to submit reports of eye examinations to this department, ensuring regulatory compliance with Florida Statutes, Florida Administrative Code, and Department policy and procedures.
Coordinating vision correspondence and telephone inquiries from field offices and the public.
Determining restrictions, revocations and cancellations based on reports and conformity of the law and Medical Advisory Board recommendations based upon independent analysis of statutes, rules, policies, and/or regulations.
Reviewing, sorting and distributing incoming reports and correspondence from customers regarding vision related matters.
Processing requests from customers including vision reports, status requests, and requests for driver license applications.