Records Specialist

Embry-Riddle Aeronautical University • Daytona Beach, FL

2d • Onsite

About The Position

Embry-Riddle Aeronautical University is seeking a customer-focused and detail-oriented Records Specialist to join the Office of the Registrar on the Daytona Beach campus. Reporting to the Associate Registrar, this role plays a vital part in supporting student academic records operations and delivering exceptional service to students, faculty, staff, and external agencies. The ideal candidate will thrive in a fast-paced environment, demonstrate strong problem-solving skills, and maintain a high level of accuracy and confidentiality while supporting a wide range of registrar functions.

Requirements

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Experience in customer service, records management, higher education administration, or a related field.
• Strong organizational skills with exceptional attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and database or student information systems.
• Ability to maintain confidentiality and handle sensitive information responsibly.

Nice To Haves

• Experience working in a Registrar’s Office or higher education environment.
• Familiarity with PeopleSoft, Parchment, or similar student information systems.
• Knowledge of FERPA regulations and academic records processes.
• Experience supporting academic records, registration, transcripts, or transfer credit processing.

Responsibilities

• Maintain and update student academic records within the student information system and related record platforms.
• Process complex academic record requests including registration changes, graduation applications, transcript requests, enrollment verifications, grade changes, and program updates.
• Provide exceptional customer service by assisting students, faculty, staff, and external agencies with academic record inquiries and registrar-related processes.
• Respond to emails, escalations, and Teams inquiries regarding registration, transcripts, withdrawals, grades, and other student record matters.
• Process flight grades, registrations, and FAA certificates/ratings within student academic records while coordinating with the Flight Department as needed.
• Review and process official transcripts from other institutions for transfer credit evaluation in collaboration with Academic Evaluators.
• Audit student records to identify discrepancies and support resolution efforts.
• Assist with system testing, process analysis, and documentation related to the PeopleSoft Student Information System.
• Maintain confidentiality of student records in compliance with FERPA regulations.
• Archive, retrieve, and interpret student records using the university imaging system.
• Support additional departmental operations and special projects as assigned.

Benefits

• Comprehensive medical, dental, and vision coverage
• Wellness programs that include preventive care and fitness memberships
• Flexible spending and health savings accounts
• 100% tuition coverage for yourself for one undergraduate and one graduate degree
• Discounted tuition rates for your spouse and dependent children up to age 26
• Annual 6% gift contribution to retirement plan from ERAU
• 4% matching contribution to retirement plan from ERAU
• 18 days of personal leave in your first year
• 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED