Records Information Manager

Ashwaubenon, Village Of•Village Hall, WI

About The Position

The Records Information Manager oversees the administrative support functions and records of the Police Department, including supervision of the maintenance, distribution, and control of police records and files. The position maintains efficient and effective records data entry, storage, and retrieval for law enforcement purposes in accordance with federal, state, and local laws and ordinances, and also handles fire and medical records. The manager supervises and coordinates the Records Unit and Public Safety Records Division, supports records systems and reporting, and oversees clerical staff. The role serves as the department’s TIME System Agency Coordinator (TAC) and TIME System Validation Officer. A confidentiality agreement is required upon employment. The first review of application materials will be October 29, 2026, and the position will remain open until filled. The anticipated start date is late January 2027; candidates should be prepared to begin no earlier than that date. The Village of Ashwaubenon is an equal opportunity employer and provides reasonable accommodations in compliance with the Americans with Disabilities Act.

Requirements

High school diploma supplemented by business school training, or an equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
At least three years of progressively responsible data processing experience.
Experience supervising and training employees.
Considerable knowledge and understanding of municipal government, state and local laws, and department policies and procedures.
Knowledge of modern office equipment, teletype equipment, computer software and equipment, and related practices and procedures.
Ability to carry out assigned projects with minimal supervision and without detailed instructions.
Ability to make critical judgments quickly and prioritize calls by importance.
Ability to assemble, organize, and disseminate statistical data.
Ability to maintain effective working relationships with employees, supervisory personnel, other law enforcement agencies, and the general public.
Ability to handle stressful situations and maintain confidentiality.
Strong oral and written communication skills.
A confidentiality agreement is required upon employment.
Must meet the described physical demands, with reasonable accommodations available as applicable.

Nice To Haves

Extensive related experience in a corporate setting may be substituted for or judged acceptable in place of the stated experience and training.

Responsibilities

Supervise and direct the operations of the Public Safety Records Division and coordinate the activities of the Records Unit.
Maintain an effective and efficient records management information system.
Gather and organize data for statistical purposes and reports, including management information, crime intelligence, accident data, police enforcement activities, Uniform Crime Reports, and other specialized reports.
Manage records databases and data entry in compliance with state law and department policies.
Direct and assign work to subordinates performing data entry, filing, and retrieval of police records.
Assist in establishing procedures for records entry, storage, and retrieval.
Assist with administration and maintenance of the electronic citation and crash reporting software TraCS.
Maintain users and access levels in the GENETEC building security software application and coordinate authorized-user changes with the School District.
Participate in developing and implementing policies, procedures, and guidelines for the retention and dissemination of department records, data, and reports.
Supervise daily requests for information and respond to special requests as authorized by law, ordinance, and departmental policy.
Use available computer software and manage law enforcement computer applications for police records, filing, and information retrieval systems.
Schedule, orient, instruct, and train clerical staff; supervise, evaluate, schedule, train, and discipline clerical employees.
Develop and conduct clerical staff meetings and training sessions.
Serve as TIME System Agency Coordinator and TIME System Validation Officer, ensuring proper procedures and policies for entering, maintaining, and querying TIME System information, including DOT, CIB, and NCIC information.
Serve as coordinator and agency contact for communications center computer systems and programs.
Assist in hiring non-sworn department staff.