Records Coordinator

Smile Doctors • Pensacola, FL

4d

About The Position

Smile Doctors is seeking a Records Coordinator to welcome new patients, obtain orthodontic records, and maintain an on-time patient workflow. The role guides patients through scheduling and patient flow, including determining whether they should follow the schedule or see the next available provider. The coordinator captures X-rays, photographs, and scans; relays new-patient information to treatment coordinators and doctors; coordinates clinical records requests; and provides after-care communication. The role also maintains compliance with applicable regulations and may clean, sterilize, and prepare equipment or cross-train to support other clinic roles.

Smile Doctors describes its culture as people-first, fun, and encouraging. The organization partners with local orthodontic practices to provide patient care and supports team members in developing their talents and abilities.

Requirements

• High school diploma or equivalent.
• Ability to establish and maintain good working relationships with patients and coworkers.
• Ability to communicate effectively verbally and in writing.
• Ability to listen to and understand information verbally and in writing.

Nice To Haves

• Previous dental clinical experience preferred.
• Bilingual ability is a plus, but not required.

Responsibilities

• Welcome and greet new patients and their family members.
• Obtain orthodontic records and familiarize new patients and families with the clinic layout.
• Capture X-rays, photographs, and scans.
• Relay new-patient information to treatment coordinators and doctors.
• Coordinate clinical records requests.
• Manage patient treatment flow and scheduling, including directing patients to follow the schedule or see the next available patient.
• Maintain strict compliance with state, federal, and other regulations.
• Perform after-care communication.
• May clean, sterilize, and prepare equipment.
• May cross-train to support multiple roles within the clinic.

Benefits

• Competitive salary.
• Medical, dental, vision, and life insurance.
• Short- and long-term disability coverage.
• 401(k) plan.
• Two weeks of paid time off in the first year and paid holidays.
• Discounts on braces and clear aligners for the employee and family members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED