Records Coordinator

Smile Doctors • Oxford, MS

8d

About The Position

Smile Doctors is seeking a Records Coordinator to welcome new patients, obtain orthodontic records, and help maintain an on-time patient workflow. The role guides patients through the schedule or directs them to the next available provider, helps patients and families become familiar with the clinic, and relays patient information to treatment coordinators and doctors. The Records Coordinator also coordinates clinical records requests, manages treatment flow and scheduling, communicates after care, and may clean, sterilize, and prepare equipment or cross-train to support other clinic roles. The position requires strict compliance with state, federal, and other regulations.

Smile Doctors describes itself as the nation’s leading Orthodontic Support Organization, partnering with local orthodontic practices to provide patient care. The company emphasizes a people-first culture and an encouraging work environment, and offers opportunities for team members to develop their talents and abilities.

Requirements

• High school diploma or equivalent required.
• Ability to establish and maintain good working relationships with patients and coworkers.
• Ability to communicate effectively verbally and in writing.
• Ability to listen to and understand information verbally and in writing.

Nice To Haves

• Previous dental clinical experience preferred.
• Bilingual ability is a plus, but not required.

Responsibilities

• Welcome new patients and obtain orthodontic records.
• Maintain an on-time patient workflow and provide direction on following the schedule or seeing the next available patient.
• Greet new patients and family members.
• Familiarize new patients and families with the clinic layout.
• Capture X-rays, photographs, and scans.
• Relay new patient information to treatment coordinators and doctors.
• Coordinate clinical records requests.
• Manage patient treatment flow and scheduling.
• Maintain compliance with state, federal, and other regulations.
• Perform after-care communication.
• May clean, sterilize, and prepare equipment.
• May cross-train to support multiple roles within the clinic.

Benefits

• Competitive salary.
• Medical, dental, vision, and life insurance.
• Short- and long-term disability coverage.
• 401(k) plan.
• Two weeks of paid time off in the first year and paid holidays.
• Discounts on braces and clear aligners for the employee and family members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED