Records Coordinator

Smile Doctors • Huntersville, NC

3d

About The Position

Smile Doctors is seeking a Records Coordinator to welcome new patients, obtain orthodontic records, and maintain an on-time patient workflow. The coordinator guides patients through the schedule or directs them to the next available appointment, helps patients and family members become familiar with the clinic, and shares new-patient information with treatment coordinators and doctors. The role also includes coordinating clinical records requests, managing treatment flow and scheduling, complying with applicable regulations, and communicating after care. The coordinator may clean, sterilize, and prepare equipment and may cross-train to support other clinic roles.

Smile Doctors is an orthodontic support organization that partners with local orthodontic practices. The company describes its culture as people-first, fun, and encouraging, and offers team members opportunities to develop their talents and abilities.

Requirements

• High school diploma or equivalent.
• Ability to establish and maintain good working relationships with patients and coworkers.
• Ability to communicate effectively verbally and in writing.
• Ability to listen to and understand information verbally and in writing.

Nice To Haves

• Previous dental clinical experience preferred.
• Bilingual skills are a plus, but not required.

Responsibilities

• Welcome and greet new patients and family members.
• Obtain orthodontic records and maintain an on-time patient workflow.
• Provide direction about following the schedule or seeing the next available patient.
• Familiarize new patients and their families with the clinic layout.
• Capture X-rays, photographs, and scans.
• Relay new-patient information to treatment coordinators and doctors.
• Coordinate clinical records requests.
• Manage patient treatment flow and scheduling.
• Maintain compliance with state, federal, and other regulations.
• Perform after-care communication.
• May clean, sterilize, and prepare equipment.
• May cross-train to support multiple roles within the clinic.

Benefits

• Competitive salary.
• Medical, dental, vision, and life insurance.
• Short- and long-term disability coverage.
• 401(k) plan.
• Two weeks of paid time off in the first year and paid holidays.
• Discounts on braces and clear aligners for the employee and family members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED