Records Coordinator

Smile Doctors • Southaven, MS

3d

About The Position

Smile Doctors is seeking a Records Coordinator to join its growing team. The coordinator welcomes new patients, obtains orthodontic records, and helps maintain an on-time patient workflow by guiding patients according to the schedule or directing them to the next available appointment. The role includes greeting patients and their families, orienting them to the clinic, capturing X-rays, photographs, and scans, and relaying patient information to treatment coordinators and doctors. The coordinator also handles clinical records requests, patient treatment flow and scheduling, after-care communication, and compliance with applicable regulations. The role may include cleaning, sterilizing, and preparing equipment, as well as cross-training to support multiple clinic roles.

Smile Doctors describes itself as the nation’s leading Orthodontic Support Organization, partnering with local orthodontic practices to provide patient care. The company emphasizes a people-first culture and an encouraging environment, and offers team members opportunities to develop their talents and strengths.

Requirements

• High school diploma or equivalent required.
• Ability to establish and maintain good working relationships with patients and coworkers.
• Ability to communicate effectively verbally and in writing.
• Ability to listen to and understand information verbally and in writing.

Nice To Haves

• Previous dental clinical experience preferred.
• Bilingual ability is a plus, but not required.

Responsibilities

• Welcome new patients and obtain orthodontic records.
• Maintain an on-time patient workflow and provide direction based on the schedule or next available patient.
• Greet new patients and family members.
• Familiarize new patients and families with the clinic layout.
• Capture X-rays, photographs, and scans.
• Relay new-patient information to treatment coordinators and doctors.
• Coordinate clinical records requests.
• Manage patient treatment flow and scheduling.
• Maintain strict compliance with State, Federal, and other regulations.
• Perform after-care communication.
• May clean, sterilize, and prepare equipment.
• May cross-train to support multiple roles within the clinic.

Benefits

• Competitive salary
• Medical, dental, vision, and life insurance
• Short- and long-term disability coverage
• 401(k) plan
• Two weeks of paid time off in the first year
• Paid holidays
• Discounts on braces and clear aligners for team members and their family members

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED