Records and Residency Specialist (Administrative Support Coordinator II)

San Diego State University • San Diego, CA

6d • $4,367 - $6,362 • Hybrid

About The Position

The Records and Residency Specialist plays an important role in helping students navigate academic records and residency requirements within the Office of the Registrar. This position combines detailed records management with student-facing support, assisting students, families, faculty, and staff with questions related to residency classification, grades, transcripts, registration, and university procedures. The role independently evaluates complex academic record matters and residency reclassification requests, applying CSU policies, California law, and federal requirements with accuracy, sound judgment, and compassion. This is an excellent opportunity for a detail-oriented problem solver who enjoys interpreting complex policies, supporting students through important decisions, and maintaining the integrity of university records.

Requirements

• Fully functional knowledge of and skill in standard office procedures and practices.
• Ability to understand and operate in a variety of organizational structures.
• Thorough knowledge of English grammar, spelling, and punctuation.
• Ability to clearly communicate orally and in writing.
• Ability to use and quickly learn new office support technology systems and software packages.
• High school program, technical/vocational program, or their equivalents combined with several years of related office work experience.
• Comprehensive knowledge of university infrastructure, policies, procedures, and office administration practices, with the ability to independently interpret and apply guidelines when established precedents may not exist.
• Demonstrated ability to independently manage multiple priorities and projects, troubleshoot administrative issues, and analyze problems from a broader perspective to develop and recommend effective solutions.
• Expertise in office software, technology, and administrative systems, with sufficient technical experience to independently perform a wide range of assignments.
• Working knowledge of budget policies and business mathematics, including tracking and analyzing financial data, calculating ratios and percentages, and developing accurate projections.
• Strong written, verbal, and interpersonal communication skills, including preparing professional correspondence and reports, applying proper grammar and writing conventions, handling sensitive interactions at all levels, and using negotiation and persuasion to achieve results.

Nice To Haves

• Experience managing student employee programs is preferred.
• Experience maintaining chatbot systems and coordinating social media is preferred.
• One or more years in a high-volume university administrative setting is preferred.
• Demonstrated ability to interpret academic policies and enrollment procedures is preferred.

Responsibilities

• Provide knowledgeable and responsive assistance to students, faculty, staff, and families regarding residency, grades, transcripts, registration, and academic record procedures.
• Review and process academic record transactions and projects requiring the interpretation and application of complex university policies and procedures.
• Evaluate requests for residency reclassification for tuition purposes in accordance with CSU policy, California Education Code, state regulations, and applicable federal requirements.
• Troubleshoot complex records, registration, and residency issues while exercising independent judgment to determine appropriate solutions.
• Maintain accurate academic records and utilize university systems and technology to support timely, consistent, and compliant service delivery.

Benefits

• 15 paid holidays, vacation, and sick leave.
• CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
• Medical, dental, and vision options at low or no cost.
• CSU tuition fee waiver for employees and eligible dependents.
• FlexCash, life and disability insurance, legal and pet plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED