Reconstruction Project Manager

RDM Holding Company•Kochville Township, MI

About The Position

SERVPRO Team Miller is a family-owned SERVPRO team serving territories across Michigan and Indiana. The Reconstruction Project Manager plans and executes reconstruction projects, maintains high-quality service in dealings with customers, clients, subcontractors, and resource providers, and manages the customer experience and overall customer satisfaction. The role may include short-notice travel for temporary assignments supporting localized storm events and catastrophe response operations in other Team Miller locations.

Requirements

Superb customer service track record.
Effective written and oral communication skills.
High school diploma or GED.
Ability to successfully complete a background check, subject to applicable law.
Ability to walk and stand for long periods, drive, sit, climb, climb ladders, and work at ceiling heights.
Ability to travel on short notice for temporary storm-response assignments when requested.

Nice To Haves

Experience in restoration and/or construction.
Two-year restoration background.
IICRC certifications.

Responsibilities

Evaluate and sell projects.
Educate customers on the process.
Identify and document the project scope of work.
Maintain customer and client communications.
Review estimates.
Obtain customer and client agreement on the scope and estimate.
Ensure proper permits are acquired.
Create project schedules, timelines, and budgets.
Identify and qualify subcontractors and resource providers.
Negotiate terms and set expectations with customers and clients.
Assist with localized storm events and catastrophe response efforts in other Team Miller locations when requested, including short-notice travel for temporary assignments.