Reconstruction Project Manager

Servpro•Katy, TX

About The Position

The Reconstruction Project Manager is the front-line sales and scoping representative for SERVPRO reconstruction opportunities. The role takes qualified opportunities after mitigation handoff, responds to property losses, documents conditions, develops reconstruction scopes, and works with homeowners and insurance adjusters to move opportunities through to signed jobs. The manager converts opportunities, establishes clear expectations, and manages scope revisions, supplements, and estimate changes through final invoicing. The role owns the customer, adjuster, scope, and estimate aspects of the reconstruction process. Daily production execution—including scheduling, subcontractor management, materials coordination, workmanship oversight, punch-list management, and final completion—is owned by the Superintendent. The Reconstruction Project Manager re-engages after handoff when revised scopes, supplements, concealed damage, carrier changes, or customer-approved additions require estimate updates or approval support. SERVPRO Team Wilson is described as a family-owned and operated business serving its community’s restoration needs. The company emphasizes hard work, dedication, treating clients and employees like family, exceeding client expectations, and providing a supportive and rewarding work environment. Employees are hired by and under the sole supervision and control of an independently owned and operated SERVPRO franchise.

Requirements

Strong construction background and ability to discuss building trades, repair methods, and restoration scope credibly.
Insurance restoration experience and ability to assess a loss and scope work to restore it to pre-loss condition.
Ability to read and interpret Xactimate scopes of work; prior estimating exposure is required.
Experience with DocuSketch, Matterport, or comparable 3D documentation tools.
Professional, confident communication with homeowners, adjusters, and internal team members.
Valid driver's license and acceptable motor vehicle record.
Comfort working on ladders, roofs, in crawlspaces, and in damaged or partially demolished environments.
Physical ability to lift, climb, inspect, and document job sites as needed.

Responsibilities

Receive reconstruction opportunities after mitigation handoff and prioritize assigned leads based on urgency, service-level requirements, and conversion potential.
Respond to residential and light commercial losses, including rotating on-call responsibility for after-hours opportunities when assigned.
Represent the reconstruction team in front-line sales for losses ranging from small repairs to large-loss opportunities.
Inspect sites to assess damage, determine the work required to restore properties to pre-loss condition, and gather supporting documentation.
Capture field documentation, including photos, measurements, moisture or environmental notes, 3D scans or DocuSketch documentation, sketches or floor plans, scope notes, code or like-kind considerations, contents or pack-out flags, and asbestos, lead, or safety concerns.
Provide detailed scope information to the estimating team and review estimates for accuracy, completeness, and alignment with carrier requirements before submission.
Communicate with homeowners and insurance adjusters to explain the reconstruction process, set expectations, obtain approvals, and advance opportunities.
Explain the approved insurance scope to customers and document exclusions, upgrades, customer-responsibility items, and out-of-pocket costs.
Obtain signed contracts, authorizations, and other required job-start documents in accordance with company policy.
Discuss deductible obligations, payment terms, and customer-approved upgrades before handoff to production.
Manage scope changes, supplements, and estimate revisions from sale through final invoicing, coordinating with production when field conditions require changes.
Determine when an assigned lead is not a fit and decline or escalate it in accordance with company standards.
Re-engage after production handoff when revised scope, supplements, concealed damage, carrier changes, or customer-approved additions require estimate updates or approval support.
Drive revenue conversion, protect margin through accurate scopes and supplement support, meet carrier service-level expectations and internal deadlines, and maintain strong customer communication and complete documentation.