Reconstruction Field Liaison
Thomasville Restoration•Baltimore, MD
•$45,000 - $52,000•Onsite
About The Position
Thomasville Restoration's vision is to be the #1 most trusted and respected restoration company. Thomasville Restoration’s vision is to be the #1 restoration company in the Mid-Atlantic Region. To help achieve this goal and support our growth, we are adding a Field Liaison. This position offers a unique opportunity to support our mission of putting families’ homes and lives back together across the Mid-Atlantic while upholding our culture of Family First, Compassion, and Communication.
Requirements
- Experienced with at least 2 years in construction, field inspection, or restoration services preferred
- Comfortable conducting customer walkthroughs and documenting conditions using mobile apps or software
- Proficient in or willing to learn DocuSketch, DASH, One Click Contractor, and related systems
- Highly detail oriented with a focus on accurate data collection
- Excellent communicator who can explain restoration processes clearly and calmly
- Organized with the ability to manage multiple field assignments in a fast-paced environment
- Tech savvy with smartphones, tablets, Outlook, Word, and Excel
- Holds a valid driver’s license and reliable transportation
- Able to safely access attics, basements, roofs, and other residential or commercial areas when required
Responsibilities
- Conduct on-site inspections for non-complex reconstruction assignments including interior, exterior, and roofing
- Present the Thomasville Sales Presentation via TEAMS or by phone to set clear expectations and obtain signed Work Authorizations
- Capture DocuSketch 360 scans, photos, and documentation per company and carrier standards
- Review assignment details before each appointment including claim scope, project address, and documentation requirements
- Coordinate with internal teams including Coordinators and Estimators to ensure smooth project setup
- Use DASH, Engage (ProAssist), One Click Contractor, and DocuSketch to manage and record project data
- Maintain professionalism and empathy during all customer interactions, representing Thomasville’s values
- Upload field data including photos, scans, and notes promptly and accurately
- Request supporting documentation such as EagleView, Hover reports, and asbestos testing when needed
- Provide detailed post-visit summaries to support estimating and production teams
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
