Reconciliation Specialist

American Express Global Business Travel

1d•$72,100 - $133,900•Onsite

About The Position

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. In this role, you will support end-to-end credit and invoice reconciliation processes with primary responsibility for reconciling all travel-related central billing to US cost centers while providing comprehensive billing support to the travel management, TMC, and traveler services teams.

Requirements

Proven experience in Billing, Finance, or Operations
Demonstrated expertise in reconciliation and financial processing
Strong analytical and problem-solving capabilities
Excellent vendor management and customer service skills
Ability to manage multiple priorities and operate effectively in a fast-moving, matrix environment
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook)
Attention to detail and ability to maintain accuracy with complex financial data
Strong communication skills for cross-functional collaboration

Responsibilities

Manage and reconcile US ghost/BTA accounts, ensuring accuracy and timely reporting
Maintain preferred travel supplier account billing by processing monthly incoming invoices from ground transportation, rental car, and hotel suppliers; conduct PO reconciliation to support Finance and Recruiting quarterly and year-end reporting
Monitor US employee credit card declines related to travel items, adjust pre-charging when possible to avoid BTA billing, and advise employees on updating corporate card information
Assist the Customer Service and TMC groups with complex US billing situations including employee and supplier payments, airline debit memos, agent error payouts, and HCP traveler reimbursements
Manage US rental car accident claims and assist with travel booking research to validate US Faculty Resources HCP travel reimbursement claims
Conduct monthly financial reviews comparing forecasted budgets against actual expenditures; calculate travel bonuses, transaction fee rebates, and SLA penalties; process credit card and PO rejections
Verify hotel pharma compliance, collaborate on HCP reimbursement, work with preferred ground transportation providers, manage direct billing, and reconcile chauffeured car service accounts
Collaborate with internal teams on Concur builds, support travel counselors with payment questions, and provide reporting support to analysts