Reconciliation Specialist

Charlie Health•Nashville, TN

8h•Hybrid

About The Position

The purpose of this position is to ensure that the overall patient account is billed, reimbursed, posted, money allocated appropriately to get the balance of the account to a zero balance. The candidate for this role would need to be diverse in all aspects of the revenue cycle as they will understand the complexities of the life cycle of a claim. Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Requirements

3-5 years of experience in cash posting and/or reconciliation of patient accounts
Proficient in Google, Google Docs, with advanced Excel skills
Experience with NexGen a plus
Ability to work independently and with a team
Meet deadlines and KPI metric expectations
Experience in navigating clearinghouses and insurance portals
Proficiency with medical record technology required
Work authorized in the United States and native or bilingual English proficiency
Familiarity with and willingness to use cloud-based communication software—Google Suite, Slack, Zoom, Dropbox, Salesforce–in addition to EMR and survey software on a daily basis.

Responsibilities

Communicate with internal teammates, insurance companies or patients for resolution of accounts.
Accurately posting insurance and/or patient payments into the billing system.
Reconciling accounts to ensure the patient’s account is accurate.
Identify account issues and develop strategies to resolve them.
Identify and address any challenges that arise during the reconciliation process.
Keep track of their caseload and the information they gather during their reviews of accounts.
Keep their workspace tidy and organized to find information quickly and complete their work on time.