Receptionist AL

PruittHealth•Atlanta, GA

About The Position

The Receptionist performs the facility’s day-to-day administrative, secretarial, and reception functions in accordance with established procedures and as directed by the Office Supervisor. The role answers and directs calls, greets visitors, handles mail and records, and supports billing, payroll, supply inventory, and other administrative tasks. The Receptionist communicates with residents, families, visitors, and staff while maintaining confidentiality and privacy of facility, employee, and resident information. The position also responds to or reports resident emergencies and refers difficult interactions to the Administrator or appropriate department head.

Requirements

High school diploma or equivalent.
At least six months of experience in payroll, insurance, and/or a clerical position.
Typing speed of at least 50 words per minute with high accuracy.
Ability to maintain confidentiality of personnel, resident, and facility information.

Nice To Haves

Two years of experience in a payroll, insurance, and/or clerical position.
Courses in payroll, bookkeeping, office procedures, or related subjects.

Responsibilities

Answer incoming telephone calls and direct callers to the appropriate person or department.
Maintain confidentiality of personnel information under applicable privacy requirements and facility policies.
Type documents, reports, and letters at a minimum of 50 words per minute with high accuracy.
Complete repetitive tasks and paperwork for extended periods.
Recognize, respond to, and/or immediately report resident emergencies.
Maintain strict confidentiality of facility data and protect the privacy of resident and employee records and information.
Communicate with and support residents, families, visitors, and others.
Perform assigned tasks according to policies, procedures, and instructions from the Administrator.
Notify the supervisor of pending absence or tardiness within the time frame stated in the personnel handbook.
Operate copiers, office machines, and computers as directed.
Prepare and mail statements according to established billing procedures.
Assist with preparing time cards and distributing payroll checks.
Maintain current files and listings of residents, emergency phone numbers for on-call personnel, and key personnel.
Greet visitors, guests, residents, salespeople, and others; monitor or report suspicious persons or situations to the Administrator.
Receive, sort, and distribute mail as directed.
Refer difficult or conflicting interactions and situations to the Administrator or appropriate department head.
Conduct annual salary and wage surveys and report findings to the Administrator.
Assist in reporting complaints and grievances from residents, families, visitors, and partners.
Assist with forms, reports, and other tasks that are not considered essential functions.
Assist with supply inventory.