Receptionist

Cooper Norcross University Hospital • Cape May Court House, NJ

7d • $18 - $29

About The Position

The Receptionist provides customer service and administrative support in a medical setting. The role involves arranging appointments, verifying insurance eligibility and requirements before services are delivered, explaining financial requirements such as authorization processes and deductibles, and accurately processing requests and documenting information in a time-sensitive environment. The Receptionist communicates with patients, physicians, clients, and staff, directs calls appropriately, and handles stressful interactions with professionalism and compassion.

Requirements

• High school diploma or equivalent.
• Extensive knowledge of medical or radiology terminology.
• Knowledge of medical insurance terminology.
• Computer skills for scheduling and familiarity with general office procedures and equipment.
• Proficiency in Word, Excel, and an EMR.
• Good organizational skills and the ability to multitask in a fast-paced environment.
• Ability to communicate with the public professionally and compassionately in stressful situations, including by phone.

Nice To Haves

• Minimum of 3 years of medical office, authorization, or insurance experience is preferred.
• Positive, upbeat disposition.

Responsibilities

• Arrange appointments for care and provide exceptional customer service.
• Verify insurance eligibility and ensure insurance requirements are met before services are delivered.
• Explain financial requirements to patients or responsible parties, including authorization processes and deductibles.
• Process requests accurately and document appropriate information in a time-sensitive environment.
• Answer calls, respond to inquiries from patients, physicians, clients, and staff, and direct calls appropriately.
• Work with irate callers and patients to identify concerns and prevent, calm, or defuse difficult interactions.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED