Receptionist - Des Plaines
About The Position
The Receptionist serves as the first point of contact for patients and visitors, providing a warm, professional welcome to the Health Center. The role supports efficient clinic operations through patient check-in and registration, accurate creation and maintenance of medical records, appointment scheduling, and payment processing. The Receptionist prepares for next-day, same-day, and walk-in appointments; provides patients with required paperwork and checks it for completeness; enters patient information accurately in the EHR; and finalizes visits through payment processing and charge verification. The position follows Primary Care Medical Home (PCMH) policies and procedures, reports to scheduled work sites and shifts on time and prepared, and participates in offered training, consultations, and supervision. Work sites and shifts may change at the supervisor’s discretion. The role reports to the Clinic Coordinator and has no supervisory responsibilities.
Requirements
- High school graduate, GED, or comparable diploma required.
- Familiarity working with computers.
- Ability to read, analyze, and interpret technical procedures or governmental regulations.
- Ability to write reports and procedure or training manuals.
- Ability to present information effectively and respond to questions from managers, patients, customers, and the general public.
- Ability to perform basic arithmetic and compute rates, ratios, and percentages, and to draw and interpret bar graphs.
- Ability to solve practical problems in situations with limited standardization and interpret written, oral, diagram, or schedule instructions.
- Customer service orientation.
- Ability to respond to patients with non-judgmental empathy.
- Ability to maintain confidentiality of services.
- Strong numbers aptitude.
- Ability to meet the stated physical demands, including regularly talking or hearing; frequently standing, walking, sitting, using hands, reaching, and climbing or balancing; occasionally stooping, kneeling, crouching, crawling, tasting, and smelling; and occasionally lifting or moving more than 50 pounds.
- Required vision abilities include close and distance vision, peripheral vision, depth perception, and the ability to adjust focus.
- May be required to use non-violent crisis intervention techniques with a patient who appears to endanger themselves or others.
Nice To Haves
- Prior work experience is preferred but not required.
- Bilingual Spanish is preferred.
Responsibilities
- Welcome patients and determine their needs, responding accordingly.
- Prepare for next-day, same-day, and walk-in appointments.
- Provide patients with necessary paperwork and review it for completeness.
- Enter patient information completely and accurately in the EHR.
- Finalize visits through accurate payment processing and charge verification.
- Schedule patient appointments.
- Follow Primary Care Medical Home (PCMH) policies and procedures.
- Report to scheduled work sites and shifts on time and prepared to perform job responsibilities; work sites and shifts may change at the supervisor’s discretion.
- Participate in offered training, consultations, and supervision.
- Professionally respond to and implement directives and advice from supervisory and training personnel, as well as professionally offered feedback from coworkers.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
